ASAP Plumbing

The reviews for ASAP Plumbing reveal significant inconsistencies in service quality. Positive mentions revolve around quick emergency response, particularly illustrated by an overnight call that resulted in immediate action by the owner. This experience provides a sharp contrast to the predominantly negative feedback where issues of unfulfilled appointments and poor communication were noted. A co... Read more

The reviews for ASAP Plumbing reveal significant inconsistencies in service quality. Positive mentions revolve around quick emergency response, particularly illustrated by an overnight call that resulted in immediate action by the owner. This experience provides a sharp contrast to the predominantly negative feedback where issues of unfulfilled appointments and poor communication were noted. A common theme throughout multiple reviews is the frustration with missed appointments. At least two customers describe waiting for scheduled visits that resulted in no-shows, compounded by a lack of follow-up communication from the company. This has created substantial inconvenience, leading to the disruption of household routines and additional financial burdens when customers were forced to seek alternative plumbing services. Furthermore, customers expressed concerns regarding the assessment and pricing of repairs. Several individuals reported being quoted exorbitant fees for repairs that appeared unnecessary or were later contradicted by other plumbing professionals. This has led to sentiments of distrust, with some reviewers strongly advising prospective clients to seek plumbing services elsewhere. Issues with mishandling of current plumbing problems, such as a flooded basement following service, further exacerbate the negative sentiment against the company. In summary, while ASAP Plumbing has shown the capacity for rapid, effective service in some emergency situations, the overwhelming majority of feedback indicates significant concerns regarding reliability, transparency in pricing, and customer communication. This suggests a dire need for improvement in these areas to enhance overall customer satisfaction. Read less