Prado Construction

The reviews present a dichotomy in customer sentiment towards Prado Construction. Positive sentiments predominantly center around the workmanship and professionalism of the team. Customers appreciated the quality of the renovations, particularly praising Raul Prado and specific team members like Miguel for their expertise in plumbing and remodeling tasks. Notably, reviews describe projects such as... Read more

The reviews present a dichotomy in customer sentiment towards Prado Construction. Positive sentiments predominantly center around the workmanship and professionalism of the team. Customers appreciated the quality of the renovations, particularly praising Raul Prado and specific team members like Miguel for their expertise in plumbing and remodeling tasks. Notably, reviews describe projects such as complete re-piping, kitchen renovations, and flooring installations, which were often completed on time and to the satisfaction of the clients. This strong emphasis on quality and professionalism is a significant positive highlight, suggesting that when Prado Construction is engaged, the outcome is generally favorable. However, the reviews also reveal a notable downside, specifically in regard to the company's responsiveness and communication. One customer illustrated a frustrating experience with delays in follow-up communications after an initial assessment for a water softener installation, suggesting that the company may prioritize larger projects or fail to show the same level of attentiveness to smaller requests. This has led to some customers feeling undervalued and resulted in negative recommendations. Common findings from the reviews indicate a split in customer experience; while many praise the professionalism and quality of work performed, others highlight issues with communication and response times. To enhance overall satisfaction and potentially improve recommendations, it would be beneficial for Prado Construction to address these communication gaps and ensure timely follow-ups, regardless of project size. Balancing quality service with consistent responsiveness could solidify their reputation and customer loyalty further. Read less