OCG Plumbing Inc

Across the reviews, several recurring themes become evident. Positive feedback predominantly highlights the quality of work by specific plumbers, particularly Oscar, who is noted for his friendliness, professionalism, and dedication to customer satisfaction. Customers appreciated the thoroughness of repairs and the effectiveness of the company's service, indicating that when service is rendered, i... Read more

Across the reviews, several recurring themes become evident. Positive feedback predominantly highlights the quality of work by specific plumbers, particularly Oscar, who is noted for his friendliness, professionalism, and dedication to customer satisfaction. Customers appreciated the thoroughness of repairs and the effectiveness of the company's service, indicating that when service is rendered, it is often well-executed and satisfactory. Conversely, a significant criticism arises from customer service issues, mainly related to communication. Multiple reviewers expressed frustration over the lack of response to phone calls and messages, with one reviewer stating that despite numerous attempts to get in touch, they received no callbacks or updates. This inconsistency in follow-up communication presents a concerning aspect of the service experience for some customers. Another commonality is the recognition of the company's overall reliability and honesty. Customers who have used OCG Plumbing Inc. for various jobs over the years have reported positive outcomes, reinforcing the idea that the company provides valuable services while maintaining a commitment to integrity. In summary, while OCG Plumbing Inc. boasts a portfolio of skilled and reliable professionals, the inconsistency in customer service responsiveness appears to detract from the overall customer experience. Improvements in communication and follow-up could potentially elevate the company's reputation even further. Read less