Mr. Rooter Plumbing of Monterey

Upon examining the reviews, several key themes and sentiments emerge regarding Mr. Rooter Plumbing of Monterey:Customer Service Excellence: A majority of reviews commend the customer service, with multiple customers highlighting the responsiveness, friendliness, and professionalism of the staff. Technicians like Issac, Patrick, and Kevin especially receive praise for their capabilities and persona... Read more

Upon examining the reviews, several key themes and sentiments emerge regarding Mr. Rooter Plumbing of Monterey:Customer Service Excellence: A majority of reviews commend the customer service, with multiple customers highlighting the responsiveness, friendliness, and professionalism of the staff. Technicians like Issac, Patrick, and Kevin especially receive praise for their capabilities and personal approaches.Mixed Experiences with Pricing: Despite acknowledging the quality of service, numerous customers express discontent regarding the pricing. Many reviewers indicate that estimates were significantly higher than competitors for similar services. Various comments point to instances where customers felt they were overcharged or provided with inaccurate quotes.Service Reliability Issues: Several reviews report problems with scheduling and punctuality. Instances where technicians arrived late, or failed to show up entirely, led to frustration. This has been tied to organizational challenges and a lack of effective communication from the scheduling team.Transition Period Reflections: References to changes in ownership suggest some customers perceive lingering issues from past management practices. While some assert the recent ownership's commitment to better service Read less