Hatten Plumbing

The reviews for Hatten Plumbing present a dual narrative reflecting both customer service issues and strong endorsements of the actual plumbing work provided.First Impressions Matter: One reviewer expressed a notable frustration regarding the lack of response from the company after multiple attempts to initiate contact. This indicates a potential area for improvement in customer service, especiall... Read more

The reviews for Hatten Plumbing present a dual narrative reflecting both customer service issues and strong endorsements of the actual plumbing work provided.First Impressions Matter: One reviewer expressed a notable frustration regarding the lack of response from the company after multiple attempts to initiate contact. This indicates a potential area for improvement in customer service, especially in effectively communicating with new clients and managing expectations regarding follow-ups.Trust and Reliability: In contrast, several reviews commend Hatten Plumbing's owner, Mike Hatten, and his team for their reliability and efficiency. Customers feel confident in their abilities, having established a trust based on previous interactions. This trust is further extended with acknowledgment of the team's promptness and readiness to tackle jobs, inviting a consistent return for plumbing needs in an area where such issues are common.Quality of Work: Positive remarks about the quality of plumbing work indicate a high level of customer satisfaction. Specific tasks, such as gas line installations and house replumbing, received accolades, reflecting a commendable expertise in various plumbing projects.Customer Advocacy: The recurring theme of customer loyalty and the recommendation of Hatten Plumbing by satisfied clients point to effective service delivery once contact is made. The humorous and personable nature of the staff, particularly Mike, adds a friendly touch that resonates well with clients. Overall, while Hatten Plumbing seems to offer excellent plumbing services post-engagement, they should concentrate on optimizing their initial communication strategies to cultivate a more positive experience for new customers from the outset. By addressing the initial frustrations while maintaining their strong service delivery, they could enhance their overall reputation and customer satisfaction. Read less