C & M Home Appliance Installation & Repair

Positive Experiences: - Many customers express satisfaction with the quality and speed of the installation services. Reviews frequently mention that Demarco and Ray are professional, courteous, and knowledgeable. There are consistent references to the team's ability to handle complex installations efficiently, demonstrate problem-solving skills, and maintain cleanliness throughout the process.... Read more

Positive Experiences: - Many customers express satisfaction with the quality and speed of the installation services. Reviews frequently mention that Demarco and Ray are professional, courteous, and knowledgeable. There are consistent references to the team's ability to handle complex installations efficiently, demonstrate problem-solving skills, and maintain cleanliness throughout the process. - Specific praise is often directed towards their flexible scheduling, quick response times, and ability to accommodate special requests or tight timelines. Clients are appreciative of their thoroughness in testing appliances before leaving.Communication Issues: - A recurring theme in negative reviews is poor communication. Several clients reported experiences where they felt they were given inconsistent information, including last-minute price changes and missed appointments. Some felt that they were not adequately informed of job details, including issues that arose during installation. - Customers also expressed dissatisfaction with the owner's responses to bad reviews, perceiving them as dismissive of genuine complaints.Pricing Concerns: - Some reviews indicate dissatisfaction regarding pricing practices. A few customers experienced unexpected changes in quoted prices and felt pressured to accept increased fees for services. This inconsistency has led to mistrust among certain clients, detracting from the overall positive sentiment.Variable Quality of Work: - While many reviews highlight successful installations without issues, several customers reported unsatisfactory experiences, especially involving complex installations where they felt the work was rushed or poorly executed. - Specific instances of improper installations led to significant frustration, including situations where additional costs for rework were incurred due to mistakes made during the initial installation.Repeat Customers and Recommendations: - Despite the negative feedback, many reviews come from repeat customers who express strong loyalty to C & M, indicating their overall satisfaction with both the work and the personal interaction they experienced. This suggests a strong potential for customer retention if the company can address communication and consistency issues effectively.Overreliance on Reputation: - Many clients mention finding C & M through Home Depot recommendations or referral services. This reliance on referrals highlights the importance of maintaining a strong reputation and delivering consistent service, as poor experiences could damage their standing with partners like Home Depot. Overall, while C & M Home Appliance Installation & Repair is viewed positively by a significant portion of its customer base, addressing communication, pricing transparency, and consistent service quality could enhance customer satisfaction and loyalty. Evaluating and refining their customer service approach may help mitigate the grievances noted in some reviews and promote a more uniformly positive experience across all transactions. Read less