The Trenchless Co

The Trenchless Co garnered a variety of feedback that reflects contrasting experiences. A significant number of reviews highlight the company's strengths:Exceptional Technicians: Many reviewers lauded specific technicians for their professionalism, friendliness, and technical expertise. Manuel Borrego, Nicolis Claypool, and Rahmein were frequently mentioned as standout employees, providing excelle... Read more

The Trenchless Co garnered a variety of feedback that reflects contrasting experiences. A significant number of reviews highlight the company's strengths:Exceptional Technicians: Many reviewers lauded specific technicians for their professionalism, friendliness, and technical expertise. Manuel Borrego, Nicolis Claypool, and Rahmein were frequently mentioned as standout employees, providing excellent customer service and effectively resolving plumbing issues.Customer Service: The company's administrative staff received positive remarks for being responsive and helpful throughout the scheduling process. Customers appreciated the timely communication regarding appointments, including courtesy emails and texts that confirmed technician arrival times, which contributed to a positive customer experience.Successful Outcomes: Numerous customers expressed satisfaction with the repairs performed, particularly highlighting efficient resolutions of clogs and other plumbing issues. The inclusion of procedures like camera inspections and hydro-jetting in the service not only demonstrated a commitment to thorough problem-solving but also helped ensure that problems were effectively addressed. However, some reviews also presented challenges faced by customers:Communication Issues: A recurring theme was the lack of effective communication, particularly concerning service area limitations and unexpected changes in scheduling. Some customers reported frustration with the company's inability to properly inform them about service area boundaries, leading to canceled appointments and wasted time.Pricing Concerns: Several customers felt that the pricing was too high and not always justified by the service received. Instances were cited where estimates appeared inflated compared to competitors, leading to feelings of distrust in the company's pricing practices.Inconsistency in Service Quality: While many customers had great experiences, others encountered significant problems with the execution of their jobs, such as incomplete work and poor follow-up after service. There were mentions of lingering issues even after the repairs, which left some customers feeling dissatisfied.Handling of Errors: Customers occasionally reported difficulties when issues arose after service was completed. While some reviewers commended staff for taking responsibility for errors, others expressed frustration over delayed responses and resolution attempts. Overall, The Trenchless Co showcases a strong service foundation largely upheld by dedicated staff and thorough work, but it clearly faces challenges with communication and consistency. This duality is essential for potential customers to consider when choosing plumbing services from The Trenchless Co. They should be encouraged to seek additional estimates and ensure comprehensive communication to mitigate risks associated with service expectations. Read less