Sac City Plumbing

The reviews for Sac City Plumbing reveal a significant variation in customer experiences, dividing notably between commendation for service quality and harsh criticism regarding professionalism and reliability. Common themes that emerged include:Positive Attributes: Multiple customers appreciated Mike's responsiveness and ability to handle plumbing issues promptly. His knowledge and helpfulness ... Read more

The reviews for Sac City Plumbing reveal a significant variation in customer experiences, dividing notably between commendation for service quality and harsh criticism regarding professionalism and reliability. Common themes that emerged include:Positive Attributes: Multiple customers appreciated Mike's responsiveness and ability to handle plumbing issues promptly. His knowledge and helpfulness were frequently noted, especially when interspersed with humor or personal touches, contributing positively to customer relations.Professionalism Concerns: A recurrent issue was the level of professionalism displayed. Several reviews mentioned instances of Mike arriving late without proper communication and engaging in personal conversations that were deemed inappropriate during service calls. There were complaints about unlicensed work and unprofessional behavior such as drinking alcohol during jobs and discussing politics, which made some customers uncomfortable.Job Quality and Follow-Through: While many reviews praised the quality of work performed, especially for small or straightforward jobs, significant concerns were raised regarding follow-ups on larger jobs or repairs, particularly those that were problematic and required subsequent interventions.Mixed Communication Experiences: Although customers generally recognized Mike's fast response times, many voiced frustration regarding the need for them to take additional steps to ensure appointments would be honored. The inconsistency in reliability Read less