New Flow Plumbing Roseville

The bulk of the reviews provide a very favorable image of New Flow Plumbing, underscoring several key strengths that customers appreciate:Responsive Service: A recurring theme is the quick response time, especially in emergencies. Customers frequently noted that technicians arrived at their homes within a very short period after calling, often on the same day, which is especially appreciated durin... Read more

The bulk of the reviews provide a very favorable image of New Flow Plumbing, underscoring several key strengths that customers appreciate:Responsive Service: A recurring theme is the quick response time, especially in emergencies. Customers frequently noted that technicians arrived at their homes within a very short period after calling, often on the same day, which is especially appreciated during plumbing crises.Professionalism and Courtesy: Reviewers consistently mention that technicians behaved in a professional and courteous manner, treating customers with respect and showing consideration. Specific technicians like Vito, Art, and Jeff have received multiple praises for their polite demeanor and approachability.Skilled Workmanship: Many reviews highlight the effectiveness of the technicians in resolving plumbing issues, often under challenging circumstances. Detailed explanations of work done and proactive advice on preventative maintenance have been positively noted.Fair Pricing: While many customers felt that the pricing was reasonable, especially considering the quality of service, a few mentioned the services as being on the higher side compared to other companies. A couple of reviews also pointed out issues related to clear communication regarding costs before the work was performed, contributing to customer dissatisfaction.Transparency Issues: Some customers expressed frustration over what they perceived as potential overpricing or lack of clarity in how estimates were communicated. This sentiment emerged in reviews that discussed dissatisfaction with the quoting process after service was rendered or a feeling of being pressured into accepting work plans.Mixed Experiences: Despite the overall positive sentiment, negative experiences were shared, mainly involving interactions with management or situations where repeated issues were not sufficiently resolved. Complaints regarding billing practices and disagreements over services performed were noted, leading some customers to question the company's integrity. In conclusion, while New Flow Plumbing boasts a solid reputation based on prompt and professional service, a few lapses in communication and pricing transparency suggest areas for improvement to ensure customer trust and satisfaction remain high across the board. Read less