First Choice Plumbing Sewer and Drain

Quality of Work: A significant percentage of reviews mention poor workmanship, highlighting misunderstandings or mistakes made during job execution. For instance, several customers reported discovering unresolved issues after the plumbing work was completed, leading to the need for additional expenses and alternative contractors to finish the job.Communication Issues: Several customers expressed f... Read more

Quality of Work: A significant percentage of reviews mention poor workmanship, highlighting misunderstandings or mistakes made during job execution. For instance, several customers reported discovering unresolved issues after the plumbing work was completed, leading to the need for additional expenses and alternative contractors to finish the job.Communication Issues: Several customers expressed frustration over the lack of effective communication from Harvey after the work was initiated. Common complaints include delayed responses to texts and missed appointments, fostering confusion and dissatisfaction among clients who felt neglected after making upfront payments.Payment Conflicts: Multiple reviewers indicated issues with having paid in full or partially upfront, only to encounter delays or incomplete jobs. This led to feelings of being taken advantage of, with one reviewer explicitly advising against paying in advance due to experiences of having been "burned."Positive Experiences: Despite the predominant negative feedback, there were a few glowing testimonials praising Harvey's dedication, timeliness, and effective service during emergency situations. Customers recognized moments of exceptional professionalism, showing that there are instances of high-quality service provided by the company, albeit inconsistently.Time Management: The reviews reflect concerns about time management, with projects extending far beyond the initial timelines outlined by Harvey, leading to prolonged disruptions in customers' homes.Customer Expectations: The frustration expressed in the reviews indicates a gap between customer expectations and the actual services delivered. Many customers anticipated a straightforward service but experienced significant obstacles, which exacerbated their dissatisfaction. In summary, First Choice Plumbing Sewer and Drain demonstrates a mix of commendable service in select instances overshadowed by pervasive complaints regarding reliability, transparency, and overall service consistency. This mixed feedback suggests an urgent need for the business to improve its service delivery processes, communication practices, and customer relationship management to enhance overall customer satisfaction. Read less