D Martel Plumbing

The reviews indicate a generally positive sentiment towards D Martel Plumbing's service delivery, with an emphasis on quick response times and the expertise of their technicians. Customers expressed appreciation for the professionalism exhibited by staff members like Zach, Jason, and Trevor, highlighting their friendly demeanor, ability to explain technical issues, and commitment to quality workma... Read more

The reviews indicate a generally positive sentiment towards D Martel Plumbing's service delivery, with an emphasis on quick response times and the expertise of their technicians. Customers expressed appreciation for the professionalism exhibited by staff members like Zach, Jason, and Trevor, highlighting their friendly demeanor, ability to explain technical issues, and commitment to quality workmanship. Reviews often mention the company's efficient service, often completing jobs within a short timeframe and leaving work areas clean. However, a substantial number of negative comments focused on customer service experiences, especially regarding communication. Instances where customers felt disregarded or unlistened to, particularly related to scheduling and follow-up, were prevalent. One customer noted their disappointment with being directed to order parts themselves and feeling unheard during interactions with staff. Additionally, some reviews cited concerns about charges for service assessments when no actual work was done, leading to feelings of being overcharged and dissatisfaction with the value received. Despite these critical points, many returning customers shared their long-term trust and satisfaction with D Martel Plumbing, especially appreciating the family-owned aspect of the business. They felt that the company embodied care for the customer and community, further enhanced by a perception of competitive pricing. Gentle suggestions for improvement primarily involved enhancing communication and reliability of service Read less