Clarke & Rush Windows, Plumbing, Heating and Air Conditioning

The majority of recent reviews for Clarke & Rush reflect a strong customer loyalty and satisfaction with the service provided. Several clients express gratitude for timely responses, particularly during extreme weather conditions, emphasizing the dedication of the technicians. Many reviewers appreciate that the technicians are friendly, knowledgeable, and able to effectively communicate necessary ... Read more

The majority of recent reviews for Clarke & Rush reflect a strong customer loyalty and satisfaction with the service provided. Several clients express gratitude for timely responses, particularly during extreme weather conditions, emphasizing the dedication of the technicians. Many reviewers appreciate that the technicians are friendly, knowledgeable, and able to effectively communicate necessary repairs and maintenance procedures. Phrases such as "highly recommended," "professional and efficient," and "always great service" are recurrent themes among positive feedback. On the other hand, a consistent thread of dissatisfaction is evident in accounts of scheduling complications. Some reviewers reported cancellations or difficulties with rescheduling, leading to significant frustration. This sentiment is echoed by customers who were either left waiting for callbacks or felt their time was not respected due to overscheduling by the company. Additionally, there are notable complaints about pricing transparency. Specific instances where customers felt misled or overcharged for parts, particularly regarding warranty work, have emerged. For example, customers expressed frustration over charges for parts that were covered under warranty, particularly when the charges were believed to be disproportionately high relative to retail costs. While many reports commend Clarke & Rush for their mechanical workmanship, a few clients voiced strong concerns over issues related to installation quality, mostly connected to window installations and HVAC systems. For example, some clients noted incorrect installations that required future corrections or led to new issues arising shortly after the original service was completed. In conclusion, while Clarke & Rush has established a solid reputation through dedicated service and responsive technicians, there is a clear need for improvement in the areas of scheduling efficiency and pricing transparency. Addressing these issues may enhance overall customer satisfaction and help maintain their positive reputation in the competitive service market. Read less