Wagner Plumbing

The overall sentiment from the reviews of Wagner Plumbing is predominantly unfavorable. Customers have raised multiple issues that reflect poorly on the company's service standards. Key points from the reviews include:Hidden Charges: Customers are frustrated with the company's practice of charging travel fees. This adds to the total cost without prior transparency, leading to a feeling of being ni... Read more

The overall sentiment from the reviews of Wagner Plumbing is predominantly unfavorable. Customers have raised multiple issues that reflect poorly on the company's service standards. Key points from the reviews include:Hidden Charges: Customers are frustrated with the company's practice of charging travel fees. This adds to the total cost without prior transparency, leading to a feeling of being nickel-and-dimed.Distractions During Work: The workers have been reported to engage in personal phone conversations while on the job, which not only affects productivity but also raises concerns about their professionalism and focus on the task at hand.Inadequate Job Completion: There are serious concerns about the quality of work, especially regarding electrical tasks. Customers noted that the workers failed to properly test appliances after installation, which poses potential safety risks. This lack of diligence has led to a lack of trust in the company's ability to handle critical installations.Perceived Unprofessionalism: The mention of taking breaks and labeling them as necessary for getting supplies suggests a culture of laxity. This perception reinforces a feeling among customers that the workers are not fully committed to their responsibilities. In conclusion, the reviews depict Wagner Plumbing as a service that is struggling with critical aspects of customer satisfaction, including transparency, professionalism, and quality assurance. These persistent issues call for a reevaluation of their operational practices to improve customer trust and service quality. Read less