Rooter Hero Plumbing & Air - Roseville

Upon reviewing the comments, the predominant sentiment leans heavily towards dissatisfaction. A critical number of customers reported feeling misled and frustrated by the service they received. Common themes include:Communication Failures: Multiple reviewers mentioned significant lapses in communication, including lack of updates regarding technician arrivals and the need for customers to repeated... Read more

Upon reviewing the comments, the predominant sentiment leans heavily towards dissatisfaction. A critical number of customers reported feeling misled and frustrated by the service they received. Common themes include:Communication Failures: Multiple reviewers mentioned significant lapses in communication, including lack of updates regarding technician arrivals and the need for customers to repeatedly reach out for information regarding their service status.Service Reliability: Several reviews noted no-shows or extreme delays, causing disruptions and inconveniences, particularly when plumbing issues are time-sensitive, such as a lack of hot water or clogged sinks.Upselling Tactics: A recurring complaint is that technicians seemed more focused on upselling expensive replacements rather than addressing and repairing existing issues. This focus on profit over service left customers feeling taken advantage of and led to questions about the company's integrity.Customer Safety Concerns: One reviewer highlighted a serious safety concern where a technician left the gas on after modifying their water heater. This negligence further underscores issues with professionalism and accountability within the company.Mixed Experiences with Technicians: Although many reviews were negative, there was a lone positive mention of a technician who provided satisfactory service. This indicates that while individual work may vary, overall service quality is inconsistent. In summary, the reviews signal a prevailing sentiment of frustration and disappointment among customers regarding their experience with Rooter Hero Plumbing & Air - Roseville, emphasizing a need for improvements in communication, reliability, and service integrity. Read less