Hoppers Plumbing

The majority of customer reviews reflect a high level of satisfaction with Hoppers Plumbing, emphasizing their professionalism, expertise, and the congenial nature of their staff. Several customers commended technicians like Tommy and Jacob for their punctuality and thorough approach to plumbing problems, often mentioning how well the technicians communicated throughout the process. Reviews noted ... Read more

The majority of customer reviews reflect a high level of satisfaction with Hoppers Plumbing, emphasizing their professionalism, expertise, and the congenial nature of their staff. Several customers commended technicians like Tommy and Jacob for their punctuality and thorough approach to plumbing problems, often mentioning how well the technicians communicated throughout the process. Reviews noted specific instances where Hoppers Plumbing was responsive during plumbing emergencies, which led many customers to favor them for their future plumbing needs. However, amid this positive feedback, there are critical points of concern that tarnish Hoppers Plumbing's overall reputation. Some reviewers expressed frustration over disputes related to billing, especially regarding the clarity and justification of invoiced amounts. Complaints were made about a perceived lack of transparency in labor hours documented on invoices, which made some customers feel undervalued and taken advantage of. The abrupt and defensive attitude from customer service when addressing these billing issues was also highlighted, indicating potential deficiencies in customer service. Additionally, a few customers reported issues with the follow-through on promised actions, specifically regarding callbacks and addressing previously noted problems, like leaks from valves. This inconsistency in their customer service experience seems to detract from the overall reliability that many customers expect from them. In conclusion, while Hoppers Plumbing demonstrates a commendable commitment to quality service and has a strong core of loyal customers who appreciate their work, addressing the highlighted areas of concern Read less