DKH Plumbing

Positive Experiences: - Many customers commended the technicians' professionalism, with specific mentions of individuals like Billy and Brett who were noted for their friendly demeanor and efficient work. These technicians were described as knowledgeable and willing to educate clients about their plumbing issues. - The responsiveness of DKH Plumbing is frequently highlighted; several cust... Read more

Positive Experiences: - Many customers commended the technicians' professionalism, with specific mentions of individuals like Billy and Brett who were noted for their friendly demeanor and efficient work. These technicians were described as knowledgeable and willing to educate clients about their plumbing issues. - The responsiveness of DKH Plumbing is frequently highlighted; several customers appreciated the promptness of service, often receiving same-day appointments that alleviated urgent plumbing concerns. - Clear communication during the repair process was acknowledged positively, with technicians often explaining the problem and solution effectively.Negative Experiences: - A recurring theme in the reviews is the frustration with scheduling and communication. Several customers reported difficulties getting timely responses, with claims of calls going unanswered or being pushed directly to voicemail. - Service delays and misdiagnoses were common grievances. Customers indicated dissatisfaction when they felt the technicians failed to resolve their plumbing issues effectively. Multiple reviewers mentioned technicians arriving without the needed parts or tools, leading to repeated appointments and prolonged issues. - Issues concerning high prices for services were also noted, with some customers feeling that they did not receive adequate value. For instance, charges were reported to be excessively high for simple repairs, raising concerns about price transparency and value for money.Communication Issues: - The management aspect of the business was criticized frequently, with reviewers noting a lack of coordination between technicians and the administrative staff. This often resulted in misunderstandings about appointments and service follow-ups. - Overall, while the customer service representatives received some positive remarks, the technicians Read less