Review and analyze now for company MTZ Plumbing and provide the analysis in the discussed format for the following reviews: '''Finding a good plumber based solely on Yelp ratings is extraordinarily difficult. They all have very high average ratings, though many are unreliable and incompetent.
Several 5 star companies I contacted arrived many hours later than the agreed-upon time, and sometimes not at all. Other services show up punctually and are even friendly, but don't know how to do the simplest job, or do it poorly.
MTZ Plumbing and its owner Hector are a very welcome exception in both regards. To begin with, they're highly professional.
They have been doing plumbing work at my house for two years, and they always come exactly within the 2-hour interval we agreed to, with text reminders and phone calls if they are closer to the end of the window. Hector is also a highly skilled, knowledgeable plumber.
For instance, he successfully installed Hansgrohe faucets with replacement cartridges and handles when other plumbers claimed that they couldn't do so, and more parts were necessary. Lastly, he is fair and reasonable with his pricing, as well as any further issues that crop up with larger jobs.
Again, all Yelp plumbing companies have high average ratings, but MTZ Plumbing is the best I've come across in the Bay Area. This is about my plumbing issue, all my drains were backing up at that time.
It was around 7pm and wanted to fix it ASAP and picked MTZ through Google search. MTZ side came earlier than expected and job was done quick.
Here are some information for other customers though. I had to hear too much warning "you still have to pay even if it is not successful" and made me decide to go or stop, payment for visiting is still pending.
I asked him to snake the pipe and resolved right away. He named the price and I paid the same price of my TV, maybe it is regular for night time.
Can't complain as I agree that "the real price will be decided on site depending on situation". He also kept recommending that digging the ground will be the best option for any of coming issue but w/ price of 10x I've just paid.
Well again, he maybe right I maybe wrong, just sharing my experience. A pressure assist vessel required replacement.
Although I'd received the parts from the manufacturer I was not able to instill it do to an injury. Hector gave me a good price and estimated it would take about an hour.
Almost one hour to the minute, now the toilet flushes perfectly without leaking water. Excellent job.
I would definately recommend MTZ Plumbing. My grandma (who is 93 and lives solo) needed a drain pipe replaced.
From the initial call to the service, 5 stars all the way. My grandma was very happy with every aspect of the service and felt like they were honest.
They showed her the before and after photos. She is very pleased.
Thank you MTZ for being so good to my grandma. Helpful! I called MTZ and explained my plumbing issue.
Unfortunately for me, they were booked with other service requests for a couple of days. MTZ was kind enough to refer me to another licensed professional to respond that same morning.
Therefore, A+ for professionalism. These guys are great, and I especially want to thank Alex! They replaced our water heater this past month and they were professionals, timely, and communicative.
They came out to evaluate our current system and pulled a quote together for us. They explained why they made the recommendations they did.
The installation was smooth. We found a few more issues that they came back to fix.
Alex even helped my husband look for our dog who went missing in the afternoon. The dog was found in the garage anyway, these guys are my new go-to plumbers.
Thank you for everything! Amazing work. Our water heater was leaking and it was a weekend! We were afraid to leave it until the following weekday and when we called MTZ a plumbing specialist was at our house within a couple of hours.
Tim was polite, professional and friendly. The old water heater was removed and a new one installed in record time.
Thank you MTZ and Tim in particular! On a Thursday, our showers/sinks only gave us cold water, so we knew it was the water heater since the pilot wasn't igniting. I did research to find a well-rated plumber and found MTZ.
Called the number on Friday, spoke to Alex who was super informative and friendly and gave us ideas on what the issue could possibly be. We scheduled an appt for Monday (Alex mentioned weekdays could affect pricing) and within 30 minutes of giving us a call the day of, he showed up without struggle to find our home.
He found the issue and unfortunately we had to replace the entire water heater, but Alex made the process super smooth and easy. Him and Hector were there for less than a few hours and holy moly, we were impressed! Alex explained how to maintain the unit to hopefully make it last up to 20 years! He gave us some super useful tips and we're so thankful he helped us save money.
I'm so glad we don't have to shower with ice cold/boiled water anymore We were attempting to replace an old shower faucet cartridge so we can easily turn on and turn off the water. It took too much time and strength to push and pull that lever, especially for kids and the elderly.
We were able to pull the core out, but the rest of the cartridge was still stuck in the valve. With our small puller, extracting the whole cartridge was not an easy job.
The 45-year old original Moen cartridge in this faucet was literally part of the valve, stuck on so tight. With the core out and the valve exposed, we couldn't turn back on the main water line until we could 1) somehow replace the cartridge or 2) replace the entire valve.
Doh! On a Sunday too! In comes MTZ to the rescue. In the San Jose area, there were only a handful of 24/7 plumbers available on a Sunday.
The only quick answer I got was from MTZ. Before agreeing to their service on the phone, they went over their pricing and the additional Sunday service fee.
Of course I agreed because we needed to turn on the main water line that night. The MTZ van arrived 25 minutes after the initial phone call.
Hector was very professional, with shoe covers and mask. He knew exactly what the problem was and explained what the options are IF he couldn't extract the cartridge.
Using his industrial-strength cartridge puller with a lot of elbow grease and time, Hector was able to pull out the old stubborn cartridge without ruining the valve. He made the impossible possible, and solved our problem.
Before Hector left, we replaced the cartridge with a new one, turned on the main water line into the house, and made sure our shower faucet worked properly with no leaks. Now the water is easy to turn on and off.
Like new! I requested for a quote and Hector responded immediately, he came out the same day to see the leak. Hector was polite, responsive.
However, the quote I received was 5 times more expensive than any other 4 quotes I received. I just cannot recommend this plumber no matter how competent.
Please do your work, check around, get a few quotes to compare before you jump in to make a decision. I have used them many times before and they always have a great attitude and always clean up after themselves great service is hard to find these days.
OMG - can't tell you how relieved i felt when Hector from MTZ Plumbing showed up - I had a 3 day under the kitchen sink leak. Hector - one of the co-owners - not just fixed the leak but explained how it happened and fixed it in a way that there is a shut-off valve now to my water filtration system.
Super professional - customer service is as good as it gets - there is a reason this company is all 5 stars! They are also 24 hour service - the other companies recommended by the Home Warranty company say they will get back the next day - not good when you have an active leak! 12/1/21 UPDATE Alex from MTZ Plumbing came out to connect my water filter and found and fixed a leak. Apparently that leak was probably there for awhile but only showed up after the replacement water filter was installed.
This company is first rate by far - super trustworthy MTZ Plumbing just completed a major plumbing job at one of my properties in Sunnyvale. Alex was the plumber in charge of the whole project.
He was very professional and kept me inform through out the whole process, It took a long time to finish due to extensive tree root damage and old pipes. The front lawn had to be dug up to perform the repairs.
I thought it would need to be replaced. But no when the job was complete, it looked great.
If you need any plumbing work, call MTZ Plumbing and ask for Alex. We have been using MTZ plumbing since our recent move.
They are top notch professional providers of quality service. Tim replaced our pressure valve assembly and fixed and replaced several of the old faucets and leaky under-the-sink pipes.
They guarantee their work. We just installed the water softener system and Tim and his crew did another round of perfect job.
Thank you. Hector was great!! Our home's kitchen sink suddenly clogged and we couldn't even do laundry during that time because water would gush out of the sink's drain.
I called during late evening and MTZ Plumbing was very responsive to help arrange a time to fix our drain asap the next day. Hector was also on time and very detailed on explaining what service needs to be done in order to fix our problem.
The price was reasonable since we needed replacements in the end and everything was fixed and working perfectly in less 2 hours upon his arrival. Highly recommend those in Bay Area to use MTZ Plumbing! My daughter had a leak from the upstairs condo staining her ceiling.
The upstairs tenant's plumber couldn't solve the problem. She called MTZ Plumbing Inc.
and Hector arrived. He diagnosed the problem as an incorrectly installed wax seal on the toilet, explained the problem to my daughter, and affected the solution quickly and for a fair charge.
She suggested I call MTZ I had what I thought was a mainline clog backing up in the shower. I called MTZ and Angela and gave an estimate over the phone which included a discount for my daughter's referral and a Senior discount pending inspection.
Tim arrived, assessed the situation as a shower clog rather than my diagnosis of a mainline clog which plagued my house almost annually. Tim's solution was to run a cable machine down the shower drain and if that didn't unclog the shower, he would use a larger rooter down the mainline at no additional charge to guarantee a functional shower.
Tim was right in his diagnosis and mainline cleaning was not needed. To add frosting to the cake, the bill was $25 less than expected! For comparison, the "Big Box" Rooter service offered free estimates.
When the BB technician arrived, he warned me that their new rates were the highest, with a starting point of $500 plus. Forget it! MTZ completed the job for less than 1/2 "BB" starting point.
MTZ you are my plumber of choice now: knowledgeable plumbers, clean work, good equipment, fair price, and a break for Senior citizens - way to go MTZ! Hector did a great job unclogging our pipes. He was pleasant & professional.
No mess at all. Thanks for the great prompt service! Donna & Jeremy I had my sink replaced.
Hector, one of the owners, was kind, highly respectful and clean in his prep work through the job completion. He stuck with his estimate for the job even though it took him longer to complete than he thought it would.
Additionally, he looked at a couple other different plumbing issues to let me know what the problems were and what the solutions would involve. His plumbing knowledge was good and his support phone staff were friendly and competent.
I recommend this company. Lori B.
MTZ Plumbing completed a 100 foot new exterior drain line along the side of my home. Replacing old 2" lightweight PVC line with new 4" & 6" heavy duty PVC.
This required cutting through about 30 ft of cement, digging around roots, and running the new line safely around my PGE & Water inputs within the yard. Bottom line: The team was excellent.
They arrived every day ready, and carefully navigated the dig. When it came to laying the new line and drain basins, they included me in the decisions and carefully detailed what they had in mind to compare it to what I have envisioned for the placement of wells, etc.
Great listeners and great team to see each day during the job. 2 months later, the line works perfectly after the first storm of the season.
Regarding pricing, they were true to the original quote, and were much less than other larger companies. Excellent work/service! Very detailed and transparent! Thank you for fixing my bathtub! My new favorite, go-to plumber! Hector came out on a Sunday night for an urgent issue and he got us back in business in no time.
He answered all my questions, explained everything he wanted to do, and got it fixed quickly. Bonus that he is a friendly, professional, polite dude who really cares about providing great customer service.
Highly recommended. MTZ Plumbing replaced my water heater .They answer all my questions and showed me the detailed work they have done.
Customer service is what this company strives for and thank them for their prompt responses during the process and even after . I had a sewer backfill with a leaky toilet at 8pm.
The bathroom has flooded to the baseboard. Called my home warranty company and multiple other companies and no one could come at this time.
I was super relieved to find MTZ Plumbing who was able to sent someone out within the hour. After the call, the communication was superb.
I received text message update on when the the contractor will be out, and Hector called me to give a more accurate ETA of 20 minutes. Like many other reviewers, I can't say enough good things about Hector from MTZ.
He's super nice and professional. Explained everything he did in a friendly and educational way.
He was also very skilled, and resolved all of my issues efficiently; I had a sewer main backup, offset leaky toilet, and stuck kitchen drain. He unblocked the mainline and showed me the root intrusion via camera, and recommended me to call the city.
Then he reset the leaking toilet which wasn't installed properly. Lastly, he unblocked the kitchen sink drain and made sure all the pipe is clean, and double checked there's no leakage.
Hector even went out of the way to check all three bath room toilets and sinks, and gave recommendations about maintenance and leak prevention. I learned a lot about residential plumbing, city practices, in one night.
I'll definitely be using MTZ plumbing again and recommending them to all my friends. Scheduling was easy and I got a next day appointment for a non-urgent issue.
The plumber Tim was personable and fixed the problem quickly and cheaply. Thank you! Will call MTZ if I need plumbing work again.
My husband called on them for a shower issue. He was very happy with Tim so when we had another issue a few months later, we called on Tim again.
He and his techs are very professional, communicative, and I really appreciate the detailed invoice and scope of work before they start on repairs. No surprises, which I also appreciate.
They stayed late to get the job done and I highly recommend them. Thanks for everything, Tim! P & B Ridgemark I have a tankless water heater that needed servicing.
I contacted the Rinnai, the manufacturer, and they gave me a list of plumbers in my area that are certified to work on tankless water heaters. I called two of them but only spoke to one.
The plumber that I spoke to told me that they would call me back to schedule a time for them to come out. They never called me back.
The other plumber did not call me back after I left two voice mails. I called MTZ Plumbing and I was immediately connected with a live person.
We scheduled an appointment for the following day. Hector was extremely helpful and walked me through everything he did.
He also looked through the manual to make sure everything was covered. We thought that we had to order a part so Hector told me he would call me later in the week to schedule time.
Hector called me a few days later and told me that the manufacturer suggested a few more steps to fix the issue. he came by shortly thereafter and fix the issue.
I highly recommend working with MTZ Plumbing. They are smart, helpful, honest and they follow up with customers.
I will be using them moving forward for any and all plumbing challenges I have in the future. Tim is a reliable, responsible and knowledgeable person.
He helped me to install a tankless Waterheater a few days ago. He provided me with multiple solutions, and I made my choice after his first on site visit.
He came in on time and also kept my place clean. He would make sure everything was good before he left my house.
I highly recommend Tim. The fastest and most courteous plumbers I've ever used! Our water heater leaked and overflowed into our garage yesterday.
After calling 3 other plumbers (after 5pm), Angela took our order and was amazingly responsive. Hector came out at 7pm and he's an extremely nice and professional plumber.
He was able to immediately diagnose the problem, replace the water heater, and complete the job within 2 hours. We had hot water last night and no more worries about leaks.
Thanks Hector and Angela! Had a broken hose bib pipe where the solder joint failed inside the wall. Unclear what caused the issue.
Water was spraying inside the wall and you could see it seeping down the sill plate of the foundation. Of course it was Sunday.
Why do all pipes decide to break on Sunday. Opened the wall to see the issue and it was clearly more than I could solve.
Called Hector who said he could see me between 12:00 and 2:00. Hector was super kind and very fast.
I was particularly impressed with how he laid down a tarp before working. Super polite, friendly and kind.
Happy with result and glad to have the water back on. Hector came out right away on Saturday in rainy weather to help with an issue with our water heater.
Not only did he find the issue but gave us suggestions on further steps for complete repair. He is very friendly and professional.
Very highly recommended and would definitely use them again. I've used MTZ Plumbing several times now with several different technicians, and they've been great each time.
Every technician has been on time, polite, and did quality work. In my most recent experience, my dishwasher wasn't draining properly, so I called and they sent out Jose.
He examined several possible causes before concluding it was user (me) error, then flipped it on and watched it drain to make sure everything was working. He ended up not charging me despite the fact that I called him out unnecessarily.
MTZ Plumbing has cemented itself as my go-to for plumbing issues for the foreseeable future. Hector is great.
My kitchen sink was clogged. I scheduled appointment with MTZ Plumbing at the midnight and I received response at 5am on last Sunday.
And Hector gave me available time between10am-12am, which I accpeted. He showed up on time, started work quickly.
The problem was not as simple as I expected. It was not the p-trap but somewhere deep in the pipe collapsed (under the concrete slab).
Hector tried small snake and bigger snake, and later used a sewer camera to show me the problem. In the whole process, Hector is professional, polite and super helpful! I would highly recommend Hector and MTZ Plumbing.
Hector, Alex + team at MTZ Plumbing are the best. They squeezed me in on the same day for an estimate and took care of the project the same week! I really appreciate how professional and friendly they are.
They took the time to explain the issue and provided options on how to resolve it - depending on my budget. They are very efficient and always provided an update on scheduling and the project.
I highly recommend this team to solve your plumbing issues. Tim took care of my water heater problem quickly.
I would definitely recommend This is now my go to plumber! I first contacted them when my ten year old kitchen faucet died (it was leaking constantly). I called 4 different companies and they were they only ones who actually answered on the first try.
Everyone is always very professional and polite, which I appreciate. The first replacement faucet I bought was a dud, so I had to buy *another* one and have them come back to do another install.
Although I had to pay for 2 installs (which I thought very fair since they spent a lot of time installing and then uninstalling again), they were very upfront the whole time about prices and costs of various options and took the time to walk me through everything. They even helped me choose a better faucet.
That faucet randomly stopped working a month later, they came next morning, got it to work in 5 min and didn't charge me. An hour later my water heater stopped working! I called and they came back, same day! They got the water heater working but talked me through my options in case we want to replace, since it's ten years old.
No charge for the assessment. I have found them to be super fair, patient, and nice in all my interactions.
And especially, very responsive!! Plumbing can get expensive but if you need to deal with it, these are the team you want to do the work! We recently had a major whole house repiping project in our home. MTZ Plumbing was recommended by a friend of ours who was very pleased with their work.
Alex and Jose were the main plumbers. They were both professional, personable and trustworthy.
They always kept us informed of the progress and their arrival time each day. They were clearly knowledgeable, and their experience was self evident.
We were impressed that they had the most up to date tools and used quality materials. Overall, we were very pleased with their work which was excellent and would gladly recommend them to anyone.
72 Degrees Cooper Brothers (another excellent company) recommended MTZ to take a look at a gas pipe problem. Hector picked up the phone right away, was very nice, ask some questions, then sent Tim to my house the same day! Tim came out, remediated the gas pressure problem, looked around, found some other issues, took some pictures, and talked about some things to look out for in the future.
Tim will get some quotes for us, and we'll use MTZ when the time comes. I was hesitant to write this review, because it feels like I stumbled on a secret that I want to keep for myself.
I decided to play a little "Yelp Roulette", and submitted a request for plumbing services to contact me. The idea being that the first one to contact me wins.
Hector at MTZ contacted me right away, and told me someone could be there later in the morning. Tim shows up in a mask, and put on two footies before entering the house.
I explain to him that I have a leaking faucet in one bathroom, and possible a 2nd leak in another bathroom. He goes in to take a look, and 10 minutes later, shows me the problems in the 2 sinks.
He tells me he'll be back in a few minutes with a quote. When he comes back, he shows me 4 different quotes of what he can do, ranked from highest priced to lowest.
I opt for something in the middle. He goes out to get some parts, and from the time he arrives, until the time he leaves, he has taken only about 2 hours.
I asked him about how long he has been working at MTZ, and he told me that the company is brand new, opening up at the beginning of the year. That explains the low count of reviews, but the 5-star rating (as of today) is true.
The professionalism and service was awesome! Highly recommend! MTZ did a great job all around on a full sewer re-pipe of our home. We had 65 yr old galvanized / iron sewer lines in our home that were starting to corrode, so we called a few plumbers on yelp to come diagnose the issue.
MTZ responded in minutes and Tim came out for a free inspection within a couple days. He spent about a hour inspecting our whole plumbing system (the two other plumbers who provided estimates spent about 10 minutes).
After his inspection, he explained everything he found, shared pictures from under the house, provided 3 project proposals at different price points, and explained the benefits of each. It never felt like he was trying to up-sell anything that was unnecessary, but rather providing information and options.
Tim was also super responsive after he left, answering all of my many follow-up questions and working with me to finalized the plan. We ended up doing a full sewer-side re-pipe from the drains to the property line.
They worked with us to schedule all the work while we were out of town for a week and coordinating everything through final inspection to be completed before we got back. They sent photos from under the house showing all the new connections and lines, and also showing that they completely cleaned up our crawlspace of the junk previous contractors had left behind.
There were a couple of very minor issues that needed follow-up when we returned, but Hector came out the next day on a Sunday to fix those last issues. Overall, they did a great job and were extremely professional and responsive.
Highly recommend MTZ plumbing and will call them again in the future if needed. Hector of MTZ plumbing came out on short notice to fix a bathtub drain flange that had rusted some resisting removal.
Somehow in the process the underside flange nut stuck to the flange rather than the drain pipe causing the problem. Hector quickly crawled right under, removed the flange nut and installed the new flange.
It was a quick fix for him so he didn't even allow me to pay him. Not sure what else you can ask in a plumber - would definitely call again and highly recommend.
Note that I had called a different plumber who was booked for many days out so they recommended Hector. Our water heater leaked causing a leak in the kitchen soffit and ceiling.
Hector checked all possible sources of the leak. The following day I managed to get the key to the water heater closet and sure enough there was the problem.
While I did not end up using MTZ for the water heater replacement -I need to say this: they are on time and sends a message they are on their way. This system is much appreciated.
Thanks for your help Hector! So I walked into my house after work one evening and much to my surprise my carpet was drenched in water. Went into the master bathroom and found that a pipe had broken and appeared to have been running for hours.
After cleaning up 75% of the mess I jumped onto the web and found MTZ Plumbing had a five star rating and decided to give them a try. They were able to give me a four hour window.
Much to my surprise they were on time. Fernando introduced himself and jumped right to the problem.
He was very professional and fix the problem within an hour. I would recommend MTZ Plumbing.
We needed a reliable plumber to assist in coordinating a meeting with our City inspector to final our permit for renovations. We were extremely stressed out, needed someone last minute and someone who would be able to work within the same time window as our inspector.
Hector, from MTZ plumbing, made it happen. Not only was he friendly and professional, he was able to accommodate the schedule we needed and gave us the best price.
Thank you so much for making such a stressful day go so smoothly. Highly recommend.
I'd like to take a moment an share this amazing resource for all of your plumbing needs!! MTZ Plumbing is excellent, thorough and absolutely professional. Plus they leave their work space extremely clean.
Super plus!! Followed all Covid safety procedures! Give them a call!! Ask for Hector 669-214-1535 Thanks to MTZ for the prompt and helpful service. My hot water heater had stopped working.
With a couple of minor adjustments, the service person was able to get it started again. Because it wasn't clear what the issue was and there is a possibility of a recurrence, they didn't even charge me for the visit.
We saw some water on our kitchen counter dripping through the cabinets. Suspected it was a leak from the bathroom above.
MTZ Plumbing responded immediately to our ask for a quote and sent out a technician for free! The technician said they could not service the request since we had cabinets and there is no access to the pipes. He was kind enough to recommend someone else who could help us and also checked our neighbors home to make sure there aren't any leaks there.
I really appreciate their promptness and honestly. Great service and great care! The plumber, Tim, showed up with a mask and covered his shoes-- a great, cordial detail.
He took a look at the kitchen sink and noticed that one of the screws needed to be replaced. He meticulously took care of it; replaced the screw; and did an expedient and fantastic job! ---no more leaking sink.
Highly Recommend! Tim at MTZ was thorough offered us multiple options for water softener and hot water heater both of which we needed replacing. He came when he said he would every time and even fixed something additional for me.
I would HIGHLY recommend them and will use for all of our plumbing needs in future!!!! Very nice and professional! Hector is responsive and flexible. He not only fixed the blocking in the kitchen, but inspected the entire drainage system Awesome customer service.
Marie the dispatcher was really accommodating and made sure my questions were asked. Hector was very helpful and made sure I was well informed of what he was doing.
will definitely come back!! appreciate the promptness. We had a great experience working with MTZ Plumbing.
They were incredibly fast to respond to my request for a quote and I was able to set up a time with them right away. Our project was finished quickly and correctly the first time.
Covid precautions were followed at all times, making me feel safe to have them in my home. I would recommend MTZ Plumbing and would call on them again for further projects.
The hose blew out on the washer and water went everywhere, late in the afternoon and after a frantic search and scan of the reviews, I called MTZ, they sent out Tim 30 minutes later. He's was great! Covid precautions taken: masked, gloves & booted, he fixed the problem in less than an hour, helped vac up water and did a quick moisture check of the walls.
A+ service! WILL USE AGAIN!! Very quick to respond and come out. They helped me resolve my issue for free.
Exceptional service and would hire for any future needs. I wanted to check if my detached garage has a working sewer line or not, but I could not find any clean out near the garage.
Hector is the only plumber who can check the sewer line from vent pipe on the roof using video camera with a reasonable price. He also helped unclog the floor drain using various tools he brought with him.
It turned out that there is a damage/break in the drain. Hector located the damage location accurately with his video camara & ridgit sonar detection.
Hector is skilled, polite and very responsive. I will definitely call him again if I need any plumbing work to be done.
I called Hector on a Saturday night for a clogged kitchen sink. After he advised me on the extra charges for a weekend, I asked him to come on Sunday morning.
Hector was efficient, thorough, and even arrived a bit earlier than expected. He maintained open lines of communication throughout by calling and texting to make sure it was ok for him to come early.
He was calm and used his tools to explain to us what's happening and how he's going to fix it. He also pointed out some bigger issues which he could see (our home is quite old so there is wear and tear) and he told us what our options are.
In all, I think he is very competent and his pricing is fair. Can't say enough thanks to Hector and his work clearing out our sewer drain.
We called multiple plumbing companies and was being quoted to rip out drains and replace. Hector was the first person to actually listen to what was going on, make an assessment and give me different options.
What he did was exactly what we needed and from now on, I'm calling him for all of my plumbing needs and recommending him to our family owned retail property management business. Can't recommend these guys enough.
I am so happy to have found MTZ Plumbing. I had an emergency situation with both toilets and showers blocked.
Angela at MTZ answered my call and listened to the situation thoroughly, and sent Hector the same day. Hector was super professional and knowledgeable, and made sure the work was done correctly.
Pricing is based on a fixed system so there is no haggling. He stayed until 9 pm to finish the clean out, and even cleaned up the toilet and resealed the toilet joints with silicone.
I hope I don't have drainage problems again, but if I do I will call MTZ first and ask for Hector. Hector was absolutely amazing! He was very professional in his service and provided me tips/advice on other parts of the house as he noticed issues.
A few things I appreciated about his service: 1. Clear notice of expected time of arrival.
2. Came prepared to minimize mess (i.e floor mat, buckets etc.) and cleaned up afterwards.
Other plumbers that I've used before never did this and used up my supplies at home. 3.
Explained issues clearly and his plan of actions PRIOR to starting the job. He also provided estimated time to complete the job which was accurate.
4. Very reasonable cost compared to 2 other quotes I received.
Overall, I was VERY satisfied with the service I received and will definitely be a returning customer for any future plumbing issues. Thank you for your professionalism.
MTZ Plumbing sent a uniformed plumber very quickly free of charge to detect the leak. He arrived on-time.
Other plumbers came and didn't find any leak. With a puddle of water on the ground and the drywall damp, there was obviously a leak...
MTZ Plumbing was not afraid by the challenge and finally found the leak: I saw myself the water pouring when they were able to replicate the problem. They proposed a few options, one for $200 and another for $1,200.
I picked the cheaper one and got an appointment scheduled for the fix. The day after, another uniformed plumber showed up on-time and fixed the issue.
No leak anymore. The insurance sent an expert a few days later to assess the damages.
The expert confirmed the drywall were dried. Pro's: showed up, on-time, quick, sober, clean, professional, licensed, good communication Con's: no competitor was able to issue an estimate since they were not able to detect the leak, I cannot compare.
Great service from beginning to end. Quick response via Yelp, they were able to come out same day, very professional and courteous.
Safe with masks and distance, wore covers for boots in the house. Explained the problem clearly and charged as per the quote we approved.
Would recommend to others! Called MTZ for an emergency flooding. They are semi local to me, and sent Alex the same day.
Alex was on time and professional. He methodically troubleshot the issue and found the culprit.
Prices were fair, given the level of service and response time. Thank you Alex and MTZ.
This was not the first time we used MTZ Plumbing service and it's always been a great and quality service provided by Tim! He was very responsive and has very flexible schedule and always accomodate our time preference, We are lucky to have found a trustworthy person (Tim) to take care of our plumbing needs as we are new here in Gilroy. He is very courteous, followed covid protocols of wearing face masks and appreciate him always wearing shoe covers as well! Very very reasonable price for the quality of work provided and he even came back to do the additional service he quoted and promised us to do as complementary service and remembered to fulfill it and not asked us anything for the service! Very kind of him indeed! Very professional, knowledgeable and very personable as well, from now on we will only use MTZ Plumbing service and will give them more than 5 stars here on yelp if only there is! highly recommended! Hector is the best.
I've had him out twice now for two separate issues. He is friendly, responsive, timely, professional, and wears slips so as to not track in any dirt.
He will explain what the problem is, what caused it, what can be done, and what the cost (and sometimes risk!) of certain actions and repairs might be before he puts the work in. First time out, he replaced the shutoff valves for my kitchen sink when I had replaced the faucet, but found I couldn't hook it up because the old shutoff values had old weird soldered copper pipes rather than a threaded hookup.
He took the time to explain where the water main shutoff was to the house, how to fix the problem, and also answered all my questions about also adding in a reverse-osmosis water filtration system while he was replacing the shutoffs. The sink works like a dream now and the water filtration system has been a game-changer, especially during quarantine where most of what we are drinking comes from the tap rather than out at work/restaurants.
The second time he came out, he fixed an issue I had with my shower leaking. He was running a little bit late, but called me multiple hours in advance to let me know so I could rearrange my schedule and he actually showed up at the new time when he said he would (professional!!).
He simply tightened up a few things, said there was no underlying problem, and didn't charge me for the ~20 minutes of service (and education on how shower valves work!). Look no further, MTZ are the guys you want Hector came to my house late during a minor plumbing emergency and did everything needed and more to make everything perfect! Great guy 100% recommended.
Showed up when they said they would. Provided an estimate right up front, that eneded up being 100% accurate.
Provided insight and background along the way during appointment. No pressure sell for extra work.
Strongly recommended. They responded quickly to my inquiry and we settled on an appointment.
Then they contacted me about the possibility of showing up even earlier than expected, which was fantastic. Hector determined the problem, offered me a couple of options for repairs, and even went to Home Depot to see if he could find an exact part.
Before he left, he volunteered to check the high-pressure step-down valve on the main waterline, which he had noticed while turning off the valve so he could do his work. I was prepared for him to say, Oh, you have a problem and need this repair, too.
Instead, he confirmed that it was working fine. Who does that? Kudos.
They will definitely get my business next time. I asked for an in person quote for: 1) the plumbing in my master bath moved over by one foot for each of my two sinks, 2) for new plumbing to be added in my garage for a utility sink, 3) the valve on one toilet replaced and 4) a drip in the shower repaired.
I was quoted $7000!! My regular licensed plumber, which I have worked with for ten years, was out of town for a month and I didn't want to wait: he had quoted me $1200 for the same job. I've decided to wait.
Make sure you get multiple bids before going with this company Thank you Hector, Tim, and Manuel! Hector is a class-act. He explained the fact I would need to re-pipe my gas line If I wanted to have adequate pressure for a tankless water heater.
It was an easy choice to go for the standard 40gal tank to avoid a very costly job and longer durability. Hector and his team worked quickly and courteously provided status throughout.
I also went with his recommendation to replace the on/off valve for the water coming into my home. We have much better water pressure as a result.
Thanks for the quality work and I will recommend. Needed some work done on my water heater and sink.
Mike came and fixed everything up. He knew what the problem was right away and explained everything to me.
Thank you Mike for your help. Hector was a very professional person.
He and his apprentice did a very good job on the leak that I had under the sink. The work they did was excellent and clean.
I received an estimate, but found out that they had to do more than the estimated work because it was a little more complicated than originally thought, but still only charged me the original estimate. I would not hesitant to use MTZ Plumbing again for the good work and professional experience.
Above and beyond!!! These guys are amazing. I contacted a number of plumbers through Yelp and MTZ was by far the most responsive and service-oriented.
They were timely in both providing a fair quote and scheduling the job in a way that fit with my schedule. They were the most courteous and polite service providers I've encountered in 10 years of home ownership.
I couldn't be happier with quality of the work done. Hector even told me that he was thinking about my project while he was at home and came up with several convenient improvements in my design which he then implemented WITH NO EXTRA COST TO ME! Who else does that?!?!? I'd like to think that if I had a small business, I would operate it with the same efficiency, courtesy, and quality as MTZ.
Our water heater was leaking and Hector came by to check it out. He took the time to explain what the issues were and made his recommendations.
He was very courteous and prompt. Thank you, Hector! I reached out to MTZ plumbing for help with a leaky ceiling on recommendation from another plumber.
Hector & Alex did an amazing job on a very complicated project. We ended up fixing leaking water pipes & replacing drain pipes.
Thru the entire project, hector & Alex were extremely professional. We were informed when they were on the road to our house, given complete details & photo evidence of the work being performed, multiple options for fixes & so much work.
The entire project was painless & the cleanup after the job was done was thorough & extremely well done. Thank you Hector & Alex for being incredible professionals & doing such quality work.
MTZ Plumbing dose exceptional work, on time, at affordable pricing, is kind, courteous and always willing to go the extra mile... They just did an excellent work at my house.
I called them for a leakage problem in my bathroom and they showed up in less than an hour and fixed the leakage properly in less than an hour with good quality. The charge was also very fair and I highly recommend them.
Posted to several highly-rated plumbers in Milpitas area. Received messages from 3/5 within 30 minutes.
MTZ and Hector offered to come out same day, but that wasn't necessary, so we found a spot following AM. Masked, bootied, did quick assessment of issue and discussed his plan.
10 minutes later confirmed his assessment and discussed solution/costs. Reasonable cost, done within an hour.
Would use again. My father's rental had leaking that caused a hole in the wall so I decided to call a few plumbers to take a look and give me a quote.
Not only did I get an extremely low quote from MTZ Plumbing, but they were extremely professional and thorough. The business owner, I can't recall his name, checked all the pipes and even went underneath the crawl space to check leaks in those pipes since my father's house still had the old galvanize pipes from the 60s.
Wow, what amazing customer service. We agreed on a price to fix the leaking and after about 45 minutes, he had fixed it, but because the pipes were so old, it was still slightly leaking.
As a result, he did not want to get paid despite me asking him how much he wanted. His complete fix recommendation was going to be a little too much for us right now, but I would definitely go to them again in the future for business especially since they have a 2 year guarantee on their piping job.
Don't miss out on your chance to give MTZ plumbing a chance. We recently moved to Gilroy and had a water softener and water filter issue.
We tried fixing it ourselves but it started leaking and we needed someone quick to come and fix them. Tim was swift and gave us for a free consultation, agreed to the job, and came back the next day to fix it.
Tim has done an excellent job with the softener and a small plumbing job for the water filter. He was kind enough to also guide us through a water filter installation too that wasn't part of the deal.
I would highly recommend Tim! Issue we had: tree roots have grown into the sewer pipe and had to be replaced. We did not have a clean out, so cleaning had to be attempted through a roof vent.
The 30' length of sewer pipe was filled with tiny tree roots and no way a complete cleaning could have been done. We saved $6100 by not choosing MTZ plumbing and deciding to go with some other company.
Pros: Hector came in mask...COVID prepared. Hector was on time.
Came the same day. Friendly.
Cons: Hector gave us 2 options & their respective quotes : one was cleaning($3800) and the other option was replacement of the sewer pipe($11,600). We got few other quotes for both options through yelp.
Sorry to say that Hector's quotes were the "highest" with a huge diff. We ended up going with another company and was charged $5500 for the complete 30' replacement of sewer pipe with 2 new clean outs, with a 5 year warranty.
The guy from the other company did a perfect job of laying a new ABS pipe with pipe-burst technology(u can google, youtube video...) and did not have to dig a trench, but just dug 2 pits for that process. He also took care of the sprinkler line and water line which were in the way.
Never complained. Left the place clean and we are extremely satisfied with their work.
Tips for choosing the right contractor (our learning): First, there is no need to panic for plumbing issues, however urgent it looks to be. Please use google or any search technology to gain knowledge about your plumbing/sewer issues and all available solutions.
You might have to spend 4 or 5 hours in the net. But, it is worth it.
Otherwise, we will get over-charged for all the so-called "details" contractors share with us. We end up paying for their marketing talk and we are left to believe that the contractor took time to explain everything..., was nice..., gave us all the options etc....Due to fear or lack of knowledge, we might even end up choosing the expensive option.
The more knowledgeable we are, the more we save on our hard-earned money. It might be worth to even spend few hundred dollars on a hotel-stay during the decision making process, rather than spending thousands more on an expensive contractor.
Wishing you all well! God bless!! Had a problem with my kitchen faucet which needed replacement . Hector was upfront with his pricing and came and got the job done perfectly in time .
Appreciate the professionalism and the good job done.'''.
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