Peterson Mechanical

Peterson Mechanical presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a strong contingent of reviews praising courteous, punctual, and communicative staff, but is significantly dragged down by serious complaints about poor customer service, failure to take responsibility for errors, and a billing dispute that resulted in a customer being sent to c... Read more

Peterson Mechanical presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a strong contingent of reviews praising courteous, punctual, and communicative staff, but is significantly dragged down by serious complaints about poor customer service, failure to take responsibility for errors, and a billing dispute that resulted in a customer being sent to collections incorrectly. Pricing is the weakest dimension: while several reviewers found Peterson competitive or even the best price among multiple quotes, a substantial number of reviews document hidden charges, excessive parts markups, bait-and-switch pricing (the $4,700 to $9,900 furnace quote doubling), and billing discrepancies — a pattern too consistent to ignore. Project completion is also split: many jobs were completed on time and to satisfaction, but multiple reviews describe recurring failures (an AC repaired for $500+ that failed again the next summer), refused warranty callbacks, and a dangerous gas leak caused by an incorrect repair. Experience similarly divides: skilled diagnostics and efficient work are praised in positive reviews, but the gas leak incident, incorrect ventilation sizing, and a technician unable to run a simple wire run represent serious competency failures that cannot be discounted. Read less