Next level plumbing

The sentiment of the reviews is predominantly negative, highlighting a series of common issues faced by customers that paint a troubling picture of the company's reliability and customer service.Poor Communication: A recurring theme in the reviews is the lack of effective communication from Next Level Plumbing. Many customers reported difficulties in reaching the company, with unanswered calls and... Read more

The sentiment of the reviews is predominantly negative, highlighting a series of common issues faced by customers that paint a troubling picture of the company's reliability and customer service.Poor Communication: A recurring theme in the reviews is the lack of effective communication from Next Level Plumbing. Many customers reported difficulties in reaching the company, with unanswered calls and texts. Instances of missed appointments without prior notice exacerbated customer frustration, leading to significant outages in essential plumbing services.Unprofessional Behavior: Customers described instances of unprofessional conduct from technicians, such as not being adequately equipped for the job, failing to clean up after service, and blaming other parties (like home warranty companies) for their service shortcomings. This behavior was noted to foster resentment and feelings of disrespect among clients.Ineffective Service: Multiple reviews chronicled experiences of ineffective plumbing work. Many customers highlighted that issues were either not fixed or worsened following the company's intervention. Complaints ranged from unresolved leaks to improper diagnoses and inadequate repairs, leading to repeated visit attempts without resolution.Excessive Charges: There are numerous mentions of unexpected charges that were either not communicated upfront or deemed excessive. Customers felt that they were subjected to additional fees for services that should have been included, creating a perception of being overcharged.Cancellation and No-Shows: The company faced heavy criticism for canceling scheduled appointments Read less