Hercules Plumbing

The reviews of Hercules Plumbing reflect a division in customer sentiment. On the positive side, numerous reviews commend the company for their quick response times and quality workmanship. Customers appreciate the team's ability to handle plumbing emergencies efficiently, often within a matter of hours. Sal and his team, including Sal Jr., receive specific praise for their professionalism and cus... Read more

The reviews of Hercules Plumbing reflect a division in customer sentiment. On the positive side, numerous reviews commend the company for their quick response times and quality workmanship. Customers appreciate the team's ability to handle plumbing emergencies efficiently, often within a matter of hours. Sal and his team, including Sal Jr., receive specific praise for their professionalism and customer care, which resonates well with individuals who require timely plumbing services. Customers also frequently mention the reasonable pricing of the services, with several comparisons to other companies showcasing Hercules Plumbing as a budget-friendly option. Genuineness and honesty in the diagnosis of plumbing issues seem to appeal to many, contributing positively to the overall sentiment expressed in the favorable reviews. Conversely, there is a notable number of negative experiences that significantly impact the overall view of Hercules Plumbing. Some customers express frustration with perceived dishonesty, price inflation, and inadequate service, suggesting poor communication and follow-through on job details. Instances of feeling disrespected or receiving subpar customer service are highlighted, leading to serious doubts about the company's reliability. Specific complaints of conflicting information regarding pricing and work performed further tarnish its reputation. Overall, while many customers have positive interactions with Hercules Plumbing and appreciate their swift action and professional demeanor, significant negative accounts focused on customer service and pricing raise concerns. The company may benefit from addressing these concerns to fortify the positive experiences and improve overall customer satisfaction. Read less