Gordons family plumbing

The reviews for Gordon's Family Plumbing indicate a dichotomy of experiences that highlight both commendable services and significant areas for improvement:Positive Aspects: - Reliable Service: Customers frequently commend the promptness of service, with several mentioning that help was provided within hours of calling. This rapid response is a major selling point for many reviewers. - Ski... Read more

The reviews for Gordon's Family Plumbing indicate a dichotomy of experiences that highlight both commendable services and significant areas for improvement:Positive Aspects: - Reliable Service: Customers frequently commend the promptness of service, with several mentioning that help was provided within hours of calling. This rapid response is a major selling point for many reviewers. - Skilled Technicians: Plumbers like Gabriel, Bobby, and Phillip receive high marks for their capabilities, friendliness, and professionalism. Several reviews reflect gratitude for their thoroughness and care in their work. - Affordability: Many clients find the pricing to be fair and reasonable compared to competitors, which has cemented repeat business and recommendations to family and friends.Negative Aspects: - Inconsistent Customer Service: A significant number of reviews cite issues such as no-shows for scheduled appointments, lack of follow-up, and poor communication on the part of the owner, John. This has led to feelings of frustration among customers who feel neglected once the job is completed. - Recurring Problems and Warranty Issues: A few reviews point out that jobs were not completed satisfactorily, and when issues arise post-service, the company is slow to respond or resolve the problems, leading to requests for refunds that go unanswered. - Licensing and Ethical Concerns: Multiple reviews raise questions about the company's licensing and ethical practices, particularly surrounding the owner Read less