Frank and Son
4.2 /5 (19 Reviews Analyzed)
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FollowOverview of Company Customer Sentiment Analysis in January
The reviews for Frank and Son's Handyman reveal a stark divide in customer experiences. A significant number of clients express frustration and dissatisfaction due to perceived unprofessionalism, lack of expertise, and poor communication, particularly referring to situations where work was inadequately completed, and services were overcharged. Complaints about being sent unqualified subcontractors... Read more
Services Offered Verified by Business
Appliance installation
Appliance repair
Handyman assembly
Bathtub installation
Bathtub repair
Handyman caulking
Handyman cleaning
Door installation
Door repair
Doorbell installation
Doorbell repair
Drain installation
Drain repair
Drywall installation or replacement
Drywall repair
Electric inspection
Electric installation or replacement
Electric panel installation
Electric panel repair
Electric repair
Wire installation
Wire repair
Electric vehicle charging station installation
Faucet installation
Faucet repair
Floor installation
Floor repair
Furniture assembly
Furniture repair
Garbage disposal installation
Garbage disposal repair
Gas line installation
Gas line repair
Generator installation
Generator repair
Window repair
Handyman installation
Light fixture installation
Light fixture repair
Outlet installation
Outlet repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Handyman repair
Sewer installation
Sewer repair
Shower installation
Shower repair
Sink installation
Sink repair
Sump pump installation
Sump pump repair
Tile installation or replacement
Toilet installation
Toilet repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair
Workman Score
- Price-friendly
70%
- Professionalism
50%
- Experience
40%
- Completion
40%
Overview of Company Customer Sentiment Analysis in January
The reviews indicate a significant level of dissatisfaction from a portion of the clientele, particularly regarding communication, reliability, and the quality of workmanship. The following points illustrate the common findings across the negative reviews:Unprofessional Conduct: Several reviewers describe poor communication leading to no-shows or delayed arrivals, with some mentioning the absence ... Read more