First Class Plumbing and Rooter

Across the reviews, two significant sentiments emerged: appreciation for certain technicians' service and dissatisfaction with pricing and management practices. Positive Aspects:Professionalism and Expertise: Numerous reviews highlighted the professionalism and expertise of technicians like Chip, Dakota, and Humberto. Customers appreciated how they communicated the problem clearly and explained n... Read more

Across the reviews, two significant sentiments emerged: appreciation for certain technicians' service and dissatisfaction with pricing and management practices. Positive Aspects:Professionalism and Expertise: Numerous reviews highlighted the professionalism and expertise of technicians like Chip, Dakota, and Humberto. Customers appreciated how they communicated the problem clearly and explained necessary repairs.Quick Response Times: Many reviews commended the company's ability to respond rapidly, especially in emergency situations, with technicians often arriving within the hour.Customer Service: A recurring positive theme was the customer service experience, particularly praising the responsiveness and helpfulness of staff, particularly Valerie in scheduling. Negative Aspects:Pricing Complaints: Multiple reviews called out the company for overpricing or unexpected cost increases. Customers felt that initial quotes were not honored and often ended up paying significantly more for services, altering their overall experience.Service Quality Issues: A proportion of reviews expressed frustration due to severe problems that arose from the services provided, including property damage and poor repair outcomes. Customers felt their properties were left in worse conditions following treatments such as hydrojetting.Management and Scheduling Concerns: Several reviewers noted issues with management, particularly about scheduling and follow-up communication. Complaints about unprofessional behavior from the crew and a lack of follow-through on promises were cited. Overall, First Class Plumbing and Rooter has a customer base that is polarized; while many have had excellent experiences with specific technicians, issues surrounding pricing, service failures, and management practices present significant areas for improvement. Pain points like these could hinder the company Read less