Exact Rooter & Plumbing

Most of the reviews show that Exact Rooter & Plumbing has successfully carved a niche as a reliable and trustworthy plumbing service provider. Customers value the following aspects:Professionalism and Courtesy: Multiple reviews emphasized the professionalism displayed by the technicians, particularly Raul. Customers appreciated that the staff were not only skilled but also respectful in their inte... Read more

Most of the reviews show that Exact Rooter & Plumbing has successfully carved a niche as a reliable and trustworthy plumbing service provider. Customers value the following aspects:Professionalism and Courtesy: Multiple reviews emphasized the professionalism displayed by the technicians, particularly Raul. Customers appreciated that the staff were not only skilled but also respectful in their interactions. This professionalism often included wearing shoe covers to maintain cleanliness in customers' homes.Responsiveness and Timeliness: A standout characteristic of Exact Rooter & Plumbing is their prompt response times. Many customers mentioned the rapid scheduling of appointments, sometimes even on weekends and holidays, which tends to alleviate the stress of plumbing emergencies.Honesty and Transparency: A recurring theme among the positive reviews was the company's emphasis on honesty. Customers noted that they were provided with fair, upfront quotes without hidden fees or high-pressure sales tactics. This integrity in service helped build long-term relationships with clients who expressed their intent to return for future plumbing needs.Competitive Pricing: Numerous customers remarked on the affordability of the services compared to other local companies. Exact Rooter & Plumbing frequently offered better prices than competitors, which was a significant factor influencing customers' choices.Expertise and Knowledge: Customers consistently recognized the technical proficiency of the staff, who were able to diagnose problems accurately and suggest effective solutions. There were mentions of staff explaining the nuances of plumbing issues, which helped customers make informed decisions.Negative Experiences: While most reviews were positive, a few highlighted concerns regarding misquoted prices or a lack of clarity in initial estimates. Specifically, there were instances where customers felt the pricing structure was not adequately communicated, leading to disappointment. Addressing these communication issues can further improve customer satisfaction.Personal Touch: Being a family-owned business, the personal touch added by Raul and his crew resonated well with customers, who felt comfortable calling them for urgent plumbing issues. This familial approach, coupled with the quality of service, fostered a community-like trust among clients. In conclusion, Exact Rooter & Plumbing excels in providing reliable, efficient, and reasonably priced services, while a small number of miscommunications suggest areas for enhancement in customer service practices. Overall, they are highly recommended for plumbing needs based on their solid track record of customer satisfaction. Read less