Review and analyze now for company Legacy Plumbing and provide the analysis in the discussed format for the following reviews: '''Excellent experience...we will be using Legacy again. Our sink was clogged.
They were great to return our call right away. Had someone put within 24 hours.
They came, gave a thorough assessment of the issue or potential issues. We were given quotes for all scenarios.
The issue thankfully ended up not being worst case scenario, the problem was solved and we had no issues after the visit. We found our new Frisco Plumbers.
It's been a few years since I've reviewed Legacy Plumbing and want to make sure we keep sharing what a great job they're still doing. We've used them a handful over the years and most recently had them out to replace both our hot water heaters.
We knew it was a big job and knew we wanted a reliable and trustworthing company handling it so we gave Legacy a call. Our original call was to schedule an inspection of our water heaters as we couldn't get one to light.
We were told they'd inspect it and should they find it's broken, which was likely as it's almost 10yrs old, they'd have water heaters with them so they could install same day - score! Travis and his colleague arrived in the window provided, with ample heads up they were on their way. They inspected the broken heater and determined it did need replacing and since we bought both at the same time it was wisest to replace both at the same time.
They worked tirelessly removing both old ones and installing new ones. Poor guys were dying it was so hot up in the attic, but they never once complained.
They laid down plenty of floor coverings to ensure no debris or dirt was tracked onto our floor and were incredibly kind and polite while they were here. Travis had to come back out to adjust something our city inspector requested, and even then he was kind and polite with a smile the whole time.
Legacy Plumbing is relaible, honest, hardworking, timely and they don't cut corners. We are still happy to use and refer Legacy Plumbing! Legacy Plumbing did a solid for us.
We experienced a leaking water line under the bathroom sink. We didn't discovered it until a lot of water had filled up under and behind the cabinet.
So emergency call the Legacy to address the problem and stop the leak which they did. From their prior work on sink they took responsibility for causing the leak and arranged for Dry Force to take care of the water damage.
I wrote a separate review on Dry Force with photos who did an excellent job cleaning up the problem. Legacy plumbing did the right thing.
Thank you. Legacy is the only plumbing company we will call now, for any service (emergency or planned).
Their technicians are highly skilled and will do their very best to save you money while providing excellent service! I invited 5 plumbing companies to quote for my slab leak. Legacy Plumbing is the only one that really stands on my position and tries ways to get the problem resolved and save my money.
Their engineers came were Matthew Tygart and Dennis. Although they knew the tunneling could be an easy answer, like every other companies quoted me, they still tried other wasys of thinking.
Matthew asked me exhaustive questions to know every details. Then went up/down to do the tests to verify, and finally found out a smart way to recommend to me.
In their next trip, they did a smart cut and capped a section of the pipe and didn't dig any hole on my slab, then the long lasting leak problem to my house has gone at a reasonable quoted price. This alone saves me about 2k or 3k $$! The two engineers are very professional, and this is really a super company to have so skillful staff! We were having a terrible knocking noise in our pipes so I called Legacy based on the Yelp reviews.
Our experience with Sean & Jayden was awesome!! Sean really listened to our explanation of what we were dealing with & did a great job troubleshooting. Both Sean & Jayden explained everything in detail, they were honest & friendly.
They truly wanted to make sure they fixed everything to our satisfaction. They have earned a life long customer! Had the crew work on replacing a main water line shutoff valve.
Workmanship was done well and made sure the area where they had to dig out to access the water line and valve was returned to its original state. Been using Legacy for the last four years.
Gerald comes to my house to fix a gas leak. He is very professional and knows what he's doing.
He communicates and explains well with us. He has very good workmanship too.
We have great experience working with Legacy Plumbing. After researching the company online, I called Legacy Plumbing, and they were able to get two technicians out the next afternoon to Richardson.
Mike and Sheldon not only were able to diagnose the issue accurately on the spot, but they did an excellent job correcting and fixing a problem two other sets of plumbers failed to correct. They were professional, respectful, knowledgeable, and fast! I saved money, time, and stress choosing Legacy Plumbing.
Thank you, Mike and Sheldon; and thank you Legacy Plumbing! 10/10 Job was done but sales tactics were shady. Will not be using them again for any future jobs I highly recommend Legacy plumbing, I have used them several times but recently they replaced a very old gas hot water heater on the second floor that was vented through the roof, not only were they the lowest quote the plumber actual said it turned out not be as difficult as he thought and he lowered the quoted price We had to have all our toilets replaced.
Legacy did a great job with the installation and clean up after. We will definitely use them for any future needs we may have.
We needed a new vent for our hot water heater. Jason came and gave us an honest assessment of the work that needed to be done.
He and Damon arrived in the scheduled window to do the work and called and texted before arrival. They did excellent work, consulting me about everything they were doing.
We are very pleased with the work and the customer service! The Legacy plumbing tech was on time and explained what the issue was very clearly and completed the job in a very reasonable amount of time. I agreed to the estimate and the technician actually checked to confirm a city permit and inspection were not needed and lowered the cost.
Great quality work! Attention to detail and efficient Effort. Price was slightly higher.
Had another great experience today with Legacy Plumbing. Johnny carefully looked over the work we needed and offered excellent options on how best to approach the job, which included cost-savings by bundling the toilet tank rebuild instead of just the bolts and gasket, and replacing the shutoff valve (which was way overdue).
Johnny also found the most cost-effective solution for diagnosing our tub faucet and handles replacement. I really appreciated his thoughtfulness and professionalism.
Work completed and tested thoroughly. Excellent! Appointment was made quickly, and follow-up calls were received to confirm the day before and day of, which gave me confidence on the time window.
Everyone's time is valuable, so this is really great customer service. We previously had a great experience with Kelly, who expertly diagnosed a pipe leak from our water heater and got it fixed perfectly.
I highly recommend Legacy. Thank you, Johnny! We used Legacy plumbing several times, each time they provided excellent service and they have super knowledgeable plumbers.
Mike is fantastic and easy to work with. Highly recommend!! Always great service and excellent quality! All work is explainded in detail and completed timely.
I worked with Legacy Plumbing to evaluate and repair a gas leak after Atmos shut off the gas. They were excellent to work with from the first call on a Saturday afternoon.
I was scheduled quickly and efficiently and Wayne was sent to my house Monday. He needed to order parts and another plumber, Tyler continued on the job throughout the week.
There was a series of snafus in dealing with the city and with Atmos (no fault of Legacy) and Tyler stayed right along with me and did everything in his power to keep everything moving to get my gas turned back on. He was great with repair work, communication and reliability.
Carmesha in Legacy's permit dept was also fantastic and really helpful. Legacy Plumbing will be my new "go to" plumbing company! I called Legacy to repair a slow water leak in an interior wall.
I have used Legacy for years and once again it was a pleasant, stress free experience. Tyler and his apprentice, Logan, could not have been nicer and more professional to work with.
Before cutting the drywall we discussed a strategy to minimize the size of the opening but still determine if mold growth was an issue. Tyler ran a camera they use for pipe inspection down the wall and showed me what he was seeing as it descended.
The repair itself was fast, efficient and looked great! As with all of the other Legacy plumbers I have interacted with, they are also happy to answer any plumbing questions you have unrelated to the job at hand. I also want to give a big shout out to Legacy's apprentice program.
Legacy takes young adults with no plumbing or trade school experience and teaches them to be a licensed plumber. I asked Logan about his experience as an apprentice and he said it was like being part of a close family.
He was very grateful to be with them and for what he was learning. I highly recommend Legacy Plumbing! Excellence experience with Luke the technician on the field and Corey in the office.
Clear efficient communication, fair and transparent pricing. 13 year old water heater replaced quickly and efficiently.
Thanks Legacy! We had a semi emergency on a Sunday and called Legacy right away. They were able to come out Monday morning and fix everything for us.
We had water again! Joey and his team were wonderful and so polite and informative. As usual, we will call Legacy for all plumbing or water related issues.
Highly recommend! Updating this because I had a great experience again. Thomas and another gentleman were able to help me over the phone, even when I texted in photos they were able to tell me what brand of shower trim to buy! Then Ahndre (I hope I spelled that correctly) was amazing.
Sadly our house is a polished turd and everything we'd called for a repair needed more work but he showed us the (literal crumbling and leaking) things, explained everything and we are SO grateful to have this all fixed now! Plus he was such a pleasure to have around the house, and he tirelessly worked on some very frustrating issues until he found a solution. Thank you for helping us so much!! Jeremy is top-notch! He is professional knowledgeable, efficient and friendly.
he was able to assess the situation and find and solve the problem quickly. Legacy is the way to go when you have a plumbing issue.
Great service from the team. Also helped me learn to troubleshoot things for the future.
Another great service visit from Ahndre!! He is a true professional and I appreciate him. Cannot say enough about Legacy Plumbing.
We've had them out three times for various things and each time we had the same technician, Hubert. He had a counterpart with him on two of the jobs, each time they were great.
He was very patient, very transparent and just made the whole process a whole lot less stressful. We knew we were in good hands.
As a first time home owner, certain situations are pretty overwhelming and we are very grateful that we got to work with him. Hubert provided us with quality work, very respectful, and just a good guy.
Can't say that for all companies, however for Legacy Plumbing, they seem to have that department down. They were very easy to work with, prompt and remained consistent with their work.
If you're looking for quality work and great service, look no further than Legacy Plumbing. The service was prompt, pricing was discussed up front, and the tech was very professional! Will keep in the back pocket as "my plumber." Excellent service with this company I will recommend them 200% services was very helpful and their employees work very carefully with my emergency situation.
Thanks very much Aldo price was reasonable and good. Wayne has to be the best plumber I have ever had.
Knowledgeable, Thoughtful. Kind.
He knew what 4 others plumbers didn't or weren't going to tell me. He was logical and really took time to think things through.
While walking through the house, he pointed out some things and imparted knowledge. And we were dealing with the passing of a family member, and I cried, and he gave me a hug.
I appreciated his humanity. I actually had a great experience with Legacy Plumbings.
Everything flowed textbook style. The tech Ahndre called and gave me a courtesy call before arriving which was greatly appreciated as I was still doing errands.
He was professional through the entire process and explain everything in terms that I could comprehend. He was in and out and was just a nice guy and found the leak pretty quick.
I love the fact he was so thorough and took time to get to know the house so that he could narrow down where the leak was coming from in the house. I would definitely use them again.
"Johnny" from Legacy Plumbing came to our house and checked the toilets. We were having a blockage problem but "of course" the toilets were flushing well the day Legacy plumbing came.
Johnny verified the main line in the front of the house and he gave options. I appreciate him giving options and he was overall a GREAT GUY and very understanding.
In the end, we took care of business and I was extremely happy with the outcome and Legacy Plumbing (Johnny!) Legacy Plumbing came on time, and fixed my issue within couple of hours of me calling them. They were also very price-efficient and professional.
shout-out to Mathew! Appreciate his input and advice. This is my second time to use Legacy Plumbing services.
They are very professional and informative. My technician, Johnny, fixed the issue quickly and educated me on what to look for in AC drainage.
Great value and perfect service! Selected Legacy Plumbing based on their positive customer reviews and am very happy with my selection. Both Jason and Phillip provided great customer service! They were knowledgeable and did an excellent job in fixing my water heater faulty error code in an efficient and timely manner.
Their integrity gave me a peace of mind I was fairly taken care of. Most definitely recommend! Tech was very courteous and gave clear explanation of the problem and options/solutions.
Legacy Plumbing did an outstanding job! The office communication was excellent; they consistently texted and called to keep me informed about the progress. Even when they needed to order a part to complete the job, they updated me at every turn.
The highlight was our plumber, Ahndre. I highly recommend requesting him.
His exceptional communication skills and meticulous attention to detail were impressive. It's evident he takes great pride in his work and genuinely cares for his customers.
If installing a tankless hot water heater could be considered an art form, then Ahndre's craftsmanship is indeed a MASTERPIECE! My thanks to Legacy Plumbing! Well organized business. The appointment request went fast and smooth.
They came for the same day service due to our relatively immediate need. They were on time and very professional.
Highly recommended. Simply the best! Whatever you need, they can handle it! Prompt, courteous and very efficient!!! my water heater burst late on a Sunday (always a weekend..ugh) Called the office Sunday and actually talked to a person.
They gave me a ballpark price and sent someone first thing Monday morning. They replaced the equipment and was up and running a few hours later.
Easy process . Would recommend Travis was great! We had a water heater go out.
He walked me through the breakdown of the cost upfront and then kept me updated along the way of the repair. He also discovered it was still under warranty which was a cost savings to us.
I also had an issue with my pool being clogged and he spent time fixing that for me, which was a tube in the pool pipe. It was extremely hard to get out and he fought through to the end and now my waterfall finally works after two years! I will definitely be using this company again.
I had a great experience! Travis went above and beyond! I had another slab leak and needed the services of Legacy Plumbing once again. After speaking with Mitchell Mosley, we decided to have all the hot water lines in our house replaced.
The estimate was fair, and I already trusted Mitchell's work since he did such a good job on our last service call. Mitchell and Jayden were prompt and went right to work.
The communication was excellent and the expectations that were set, were met at the completion of the job. We are very happy with how quick the job was done, how clean they left each area, and how professional Mitchell and Jyden were while at our house.
Once again, I would recommend Legacy Plumbing and will use them again, if needed. I will, without any doubt, highly recommend Legacy Plumbing to anyone that wants to be certain that they are dealing with the best that they could possibly want for any residential plumbing problems! Our plumbing issue was resolved in a timely, professional and very cost effective manner.
This company represents high standards, outstanding employees as well as superb work ethics. Dustin and Travis Sain are outstanding employees and go above and beyond to provide the very best in customer service.
They did a great job. Tyler was able to help us right before Memorial Day weekend.
Very professional will highly recommend!! Legacy plumbing came out a day BEFORE my appointment and took care of the toilet problem. Nicholas was thourough , professional, and careful to clean up after the work.
He is an asset to Legacy . The tech was knowledgeable in field.
He is also good person. He looked in to different options to resolve the issues and finally was able to fix the problem.
Well done. If I could give them 1,000 stars, I would.
I looked up "honest, knowledgeable, and efficient in my dictionary and there was a photo of Legacy Plumbing. This company is golden! Legacy plumbing was able to get to us quickly to resolve our problem.
They were courteous and professional, and did not keep us waiting. Extremely professional and upfront with costs.
Ask for Adam Malladya - not only did he quickly identify and solve our plumbing issues, he also took the time to show us how we can fix things ourselves and things we can do to avoid needing his services. He was on time, courteous, educated and an expert.
I woudl highly recommend Legacy Plumbing Paul and Philip repaired 2 major gas line cracks. They also found an old repair that was done incorrectly.
My gas lines are now safe. I do not even know how many years they were unsafe.
Thanks to Paul and Phillip we are safe and up to code. They communicate very well and explain and show you everything they are doing.
Paul is a very smart plumber. I do recommend Legacy.
Thank you Paul and Philip for doing a great job. Legacy installed a new hot water heater and they discovered a vent above the area in the ceiling that was not sealed, so we called the roofer to fix it.
They went above and beyond to help us get things corrected properly. I will ALWAYS use Legacy!!! Luke did a great job! He handled three projects for us, and everyone was perfect! He is professional, courteous, and performs his job with the utmost integrity.
The pricing was transparent, and he gave us all the information we needed to make a good decision. Luke was fantastic.
He listened to what I needed and then problem solved the situation and was able to fix our body sprays, every other plumber that as come to the house has not been able to diagnose the issue and correct the problem. We had two other issues and both were corrected in a short time.
Luke was informative and helped to solve the problems not create more problems. I will use Legacy Plumbing again, no question.
I called for plumbing help on an outside faucet. It was easy to set up an appointment, and I was told the general costs to fix the outside faucet and the service fee.
Mitchell arrived on time and was so courteous. He fixed the problem on the low end of the cost.
Wonderful service and great communication throughout the ordeal. Mitchell is now in my contacts as my go to plumber.
Luis from Legacy handled our sewer main break issue. From start to finish, Luis' professionalism and project management was top notch.
He worked really hard and took his time to repair the break and get our plumbing up and running again. The project which included working with an excavation team, went smoothly and we knew what was happening every step of the way.
Everyone we dealt with from Legacy, including front office (Sarah) was great to work with. We won't hesitate calling them again should as issue arise.
Brandon and Cole were so professional, polite and knowledgeable! They came out the same day I called to unclog a sink and did a wonderful job! Called Legacy due to an emergency and they were able to get us serviced quickly! Also, Cole was great about talking through solutions and warning us about potential upcoming problems! I'll be sure to ask for Cole every time! I have already recommended him to our neighbors! (Travis & Brandon were also great!). Even better - no one was "out to sell".
They were focused on what was needed and how to prevent. Definitely good value and honest folks! Excellent service and work performed by Adam and his assistant.
Replacement of the Hot water heater expansion tank was completed as proposal indicated. very good experience with Legacy, will use them again.
Great service for an emergency request! The plumber came out quickly and was super-respectful, friendly, and professional. Definitely recommended! Timely servicing and very knowledgeable.
They did an excellent job of explaining the process before coming out then took care of the problem quickly. I'll be using them again! I have owned two homes in Plano over the years and have learned that water is not my friend.
Fortunately, as someone once said, "everyone needs to know a good lawyer, accountant & plumber." I would argue that having a good, reliable and competent plumber is the most important. Legacy is the only plumber I would enthusiastically recommend to a friend, family or business associate.
Why? After owning homes in this area since 1995 I have had occasion to upgrade and deal with a number of home improvements and repairs. Recently, Luke and Henry came out to replace some upgraded kitchen and bath fixtures and install a new sink.
They were on time, proficient and had an uncharacteristic attention to detail and gave us some terrific guidance on some additional work that we were considering. Highly recommended.
The DNA of this company is first class. I am a customer for life.
I had a gas leak which fortunately Atmos caught. I called Legacy Plumbing and had the good fortune to had Ahndre come out to fix it.
He came on a cold Saturday morning and with much work was able to fix it. Ahndre was fantastic and also want to shout out a compliment to Jeremy who came later to finish up the repair.
I definitely recommend Legacy Plumbing and especially Ahndre and Jeremy. Thanks guys! Legacy Plumbing made it easy to schedule service and determine my issue.
Luke called me prior to my scheduled time to let me know he was on his way. He explained what he found and went over pricing and specials with me as well.
Very courteous and professional. I thank you, Luke! I would definitely recommend Legacy Plumbing! Luke was wonderful.
Explained the problem and the charges up front. Pleasant and professional.
Job completed to my satisfaction. I needed to spot a leak in my irrigation system, they were great at pointing me in the right direction and get my issues resolved.
Even though I didn't hire them (as my particular issue was out of their area of expertise) they took the time to listen and assist me in a very cordial and professional way We used Legacy Plumbing and our tech was Nicholas. He was absolutely fabulous.
He arrived earlier than expected (always a bonus), was personable, knowledgeable, answered all of our questions, was thorough, offered multiple options for us to rectify our issue. I highly recommend using Legacy and I would specifically ask for Nicholas! Excellent communication, great workmanship, and very professional team.
I had my water service line replaced and a sewer spot repair performed. Matthew and his team took time to explain every aspect of the repair, show me all the parts that they would use, and show me photos of their past work.
He accommodated my requests to add a second valve for the wall hydrant and also to run a tracer wire along the PEX service line. The excavation team also did a good job, both with the excavation and also with backfill.
The final price came out lower than the initial quote, which came out more competitive than another company. One thing I'd like to see in the future is the use of valves carrying an actual NSF/ANSI 61 certification (instead of just manufacturer self-certification of lead free).
Legacy Plumbing is great! I've used their services in Plano so when I moved to Frisco, I knew I would be using them again to address any plumbing issues I came across. They came out today to address 2 outdoor spigots and an indoor faucet.
Luis and Travis were friendly, professional, and extremely knowledgeable. They gave me solutions, up front pricing and took care of everything and left the work areas neat as a pin.
I wouldn't call anyone else but Legacy. Our experience reminded me of the Christmas M&M commercial- "They DO exist" !!! The perfect plumbing services DO exist when provided by Legacy Plumbing! An all-around exceptional experience from their expertise, reliability, trustworthiness & competitiveness to the amazing Sarah, the patient Theron and, of course, the incredible team of Mike and Travis! They listened to our concerns and went beyond of what even I had expected to receive! -& that is not easy :-) They saved my beloved vine too! Professionalism at its best! We are already planning our next major plumbing service for this fall.
This review is for a hot water slab leak repair. Legacy Plumbing was quick to respond to my request and had a technician out within an hour.
Everyone from Cindy who left me a voice mail, to the person who answered the phone when I called back, was friendly and very courteous. The tech, Luis, was professional, respectful and knowledgeable.
He also provided options and recommendations. NO PRESSURE at all....
He ensured the space where he worked was neat and clean prior to leaving. Great experience! Will definitely use Legacy Plumbing again in the future.
Luis and Brandon from Legacy did a great job for us. They were punctual, knowledgeable and professional.
They provided me additional understanding about the problem we were having and offered options for the solution that made the most sense for us. The work was done quickly and they conferred with me along the way and invited me to see work before it was covered back up to give me peace of mind that it was done correctly.
For a second problem I am having, I decided I was going to try a DIY solution, and they gave me insight into how to go go about the work on my own. If my DIY solution doesn't work, I know who I'll be calling back to get it fixed professionally.
They were fast and did great work fixing our outside water leak. Definitely will call again if we ever need another plumber!! Great service, people you can trust.
Had an issue with the kitchen faucet, legacy had someone at my house the next day. Diagnosed the problem, fixed it then answered any questions I had.
Highly recommend. We will continue to use.
Johnny Olivera did an outstanding job installing two propane gas water heaters two years ago. Today, he returned to replace a malfunctioning regulator valve and burner assembly under warranty.
The regulator valve was a different model number, so he called back to his office and waited for the manufacturer's confirmation that the replacement valve was authorized for use. His due diligence was impressive.
He always takes the time to answer any questions and makes sure to get the job done right. I'll be using Legacy for all my plumbing needs.
Excellent service, work and timely response. 10 out of 5.
Recently had water heater replaced. Dis a great job explaining any building code changes and making sure we were well taken care of.
I had 2 old valves replaced under my kitchen sink that was leaking. They came out the same day.
Fair and transparent pricing. ZERO mess was left behind for me.
No black fingerprints on my cabinet. NO dust inside the cabinets.
Everything was cleaned up and buttoned up in under an hour. Love working with Legacy! Just had Mike and Joey out to clear a clogged kitchen sink here in McKinney.
They were very professional and knowledgeable. In addition to clearing my clog, they answered question I have concerning my upcoming kitchen remodel and they help me understand my tank-less hot water system! I would recommend Mike and Joey for your plumbing needs.
I plan on having them out for future plumbing needs! Stan The most unfortunate event happened when my son was flushing the toilet and knocked a small remote into the bowl. I knew this would require professional help since it was a solid object.
It wasn't something that could be pushed through easily. I called a few places but didn't receive a call back so I was pleasantly surprised when Legacy Plumbing answered my call and was able to provide me a simple quote for the work I needed done.
The technicians showed up and got to work as soon as they arrived. Logan was very professional, kind, and did a great job.
He even suggested I replace a specific part on it so that I would have a proper placement of the toilet when it was placed back, which I did. I was thankful that he was upfront about the cost and gave me a solution with options without it feeling like a hard sell.
I put a lot of care into my home so I didn't object to the new part. He cleaned up the bathroom and placed everything back, went over the services he provided me and the final costs.
I was able to review the invoice and pay right there on the spot. He also immediately sent me a copy of the invoice by email and he was on his way! I will definitely be using Legacy Plumbing again and recommend them.
The lady on the phone was willing to give a price quote and even double-checked when i told her it was a 1 piece. She gave me a proce range depending on difficulty.
The service charge to come out and confirm she said was $50. I appreciate her transparency and willingness to quote over the phone unlike many other plumbers.
We had a leak near our foundation in the front yard. I made several calls to other companies until I spoke to one of the head plumbers at Legacy.
He quickly figured out the issue by phone, even if it was a guess. They sent Adam and Henry out to do the job, who were both very knowledgeable and pleasant personalities as well.
They quickly found the problem. The price was very fair to replace the water box.
It took several hours to complete the job. They took time and explained everything they were doing and showed me what was being done prior to proceeding.
They were careful to leave the area clean once completed. I really learned a lot from these guys today.
I will definitely use them again if needed.'''.
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“Great plumbing company! Super professional. They did an amazing job! They were fast and reliable...” according to 2 users
