State Plumbing & Heating

Recent reviews of State Plumbing & Heating reflect a complicated landscape of customer experiences. A significant number of reviewers commend the store for its comprehensive selection of parts and tools necessary for plumbing projects, often expressing surprise at the store's capabilities in an area that may appear unassuming. Customers frequently note the helpfulness, generosity, and friendliness... Read more

Recent reviews of State Plumbing & Heating reflect a complicated landscape of customer experiences. A significant number of reviewers commend the store for its comprehensive selection of parts and tools necessary for plumbing projects, often expressing surprise at the store's capabilities in an area that may appear unassuming. Customers frequently note the helpfulness, generosity, and friendliness of the staff, particularly highlighting their in-depth knowledge about plumbing supplies. Long-time patrons feel strongly about the store's reliability, often emphasizing that it has been their go-to source for over two decades. On the flip side, negative reviews often stem from problematic encounters with scheduling or customer service. Instances of abrupt cancellations and alleged rudeness from staff members have emerged, indicating inconsistent service quality during critical times. Some complaints appear related to pricing, with certain customers questioning the charges compared to market rates or feeling that they were overbilled for certain items, leading to a breach of trust regarding transactions. The divide in experiences suggests that while many customers appreciate the store for its core offerings and dedication to service, others feel let down by specific interactions that do not align with the overall reputation. While the company benefits from a strong base of loyal customers, addressing areas of concern regarding customer service and pricing transparency could enhance overall satisfaction and solidify its standing in the community. Read less