Regina Plumbing Company

The overall sentiment towards Regina Plumbing Company reflects a divisiveness in customer satisfaction. Many reviewers praised their technicians for professionalism, efficiency, and problem-solving abilities. Customers noted quick service for urgent plumbing needs, suggesting that the company's technicians possess robust knowledge and skills. Positive remarks often made specific references to frie... Read more

The overall sentiment towards Regina Plumbing Company reflects a divisiveness in customer satisfaction. Many reviewers praised their technicians for professionalism, efficiency, and problem-solving abilities. Customers noted quick service for urgent plumbing needs, suggesting that the company's technicians possess robust knowledge and skills. Positive remarks often made specific references to friendly and competent staff, such as Marvin and Efrain, which contributed to repeat business. On the contrary, a prevalent theme among negative reviews centers around problematic billing practices and less-than-stellar customer service interactions. Customers reported unexpected fees, particularly related to "travel time" and charges for time spent that seemed disproportionate to the actual time worked, leading to feelings of frustration and distrust. Several reviewers described poor communication experiences with office staff, particularly when inquiries were made regarding charges or appointments, with notable mentions of rude behavior from receptionists. Delays in response time also emerged as a recurrent issue, indicating an inconsistency in service levels. Complaints about the difficulty of reaching the company by phone plus issues where appointments weren Read less