Southbay Tankless

The reviews for Southbay Tankless reveal a polarized customer sentiment. On one hand, several customers express high praise for Ray, highlighting his expertise, reliability, and courteous service, particularly regarding his work on tankless water heater installations and repairs. Many commend his responsiveness and affordability, fostering a sense of trust and satisfaction. Conversely, a significa... Read more

The reviews for Southbay Tankless reveal a polarized customer sentiment. On one hand, several customers express high praise for Ray, highlighting his expertise, reliability, and courteous service, particularly regarding his work on tankless water heater installations and repairs. Many commend his responsiveness and affordability, fostering a sense of trust and satisfaction. Conversely, a significant number of reviews reveal dissatisfaction due to poor communication, unfulfilled commitments, and issues with billing and service follow-ups. Some customers report unprofessional behavior and inability to resolve service issues, leading to a loss of trust. Overall, while a substantial part of the clientele acknowledges Ray's skill and dedication, recurring concerns about reliability and customer service tarnish the company's reputation. Read less