Mike Diamond

Pricing Discrepancies and "Bait and Switch" Tactics: A recurring theme in the reviews is the discrepancy between advertised prices (often around $99) and the actual charges presented upon service completion. Many customers report being quoted significantly higher amounts once the technicians arrive, with some facing bills exceeding hundreds and even thousands of dollars for minor tasks. There is a... Read more

Pricing Discrepancies and "Bait and Switch" Tactics: A recurring theme in the reviews is the discrepancy between advertised prices (often around $99) and the actual charges presented upon service completion. Many customers report being quoted significantly higher amounts once the technicians arrive, with some facing bills exceeding hundreds and even thousands of dollars for minor tasks. There is a prevalent sense among reviewers that the initial low fare is merely a marketing tactic to attract business, with numerous accounts indicating frustration over the eventual upsell during service.Service Reliability and Scheduling Issues: Numerous customers report poor service reliability, including late arrivals and no-shows for scheduled appointments. This has led to a loss of trust and a significant amount of wasted time for many homeowners who had taken time off work or canceled plans for the visit. Several reviewers mention being assured of service within a specific timeframe but experiencing delays and a lack of follow-up communication.Customer Service Experiences: The feedback on customer service is distinctly unfavorable. Reviewers often describe interactions with customer service representatives as unhelpful, with a lack of accountability or empathy for their concerns. Many report feeling dismissed or receiving contradictory information about pricing and service availability, leading to increased frustration.Variable Experience with Technicians: While many reviews negatively portray the company Read less