Steve Beaton Plumbing

The reviews highlight a wide range of sentiments regarding Steve Beaton Plumbing, showcasing both commendations and complaints. Positive feedback often revolves around: - Timeliness and Responsiveness: Several customers noted the rapid response time, particularly in emergencies, with reports of technicians arriving within 20 minutes to an hour of calling. Testimonials emphasize the helpfulness a... Read more

The reviews highlight a wide range of sentiments regarding Steve Beaton Plumbing, showcasing both commendations and complaints. Positive feedback often revolves around: - Timeliness and Responsiveness: Several customers noted the rapid response time, particularly in emergencies, with reports of technicians arriving within 20 minutes to an hour of calling. Testimonials emphasize the helpfulness and competency of certain employees, like Nick, who provided excellent service during plumbing jobs. - Quality of Work: Many clients appreciated the professionalism exhibited during service calls, highlighting successful problem-solving and thoroughness in fixing plumbing issues. - Friendliness and Accessibility: Customers also expressed satisfaction with the courteous nature and approachability of the team, mentioning the willingness of staff to provide personal contact information for better communication. Conversely, a significant portion of reviews raised serious concerns: - Inconsistent Communication: Multiple customers reported being ignored or not receiving callbacks after service appointments, leading to frustrations regarding unfinished or unresolved plumbing issues. - Overcharging and Unclear Pricing: There are complaints about unexpected costs, with one reviewer describing a job initially quoted at $450 ballooning to $4200, which led to distrust regarding the pricing practices of the company. - Lack of Follow-up: Some clients mentioned instances where promised follow-up actions were neglected, such as parts not being ordered or technicians not showing up without notification. Overall, the sentiment surrounding Steve Beaton Plumbing is marked by a duality: high praise for certain aspects of the service, particularly response times and specific team members, contrasts sharply with dissatisfaction related to communication failures and pricing transparency. This inconsistency suggests that while the company has the capability to deliver excellent service, improvements in communication and consistency would significantly elevate customer satisfaction. Read less