Sentry Plumbing & Fire Protection

The overarching sentiment from the reviews shared is negative, with multiple common themes that can be identified:Communication Issues: A significant number of reviews express frustration over the lack of communication from Sentry. Customers report difficulty in reaching the company, with many calls and emails going unanswered. This has led to feelings of being neglected and disregarded, which exa... Read more

The overarching sentiment from the reviews shared is negative, with multiple common themes that can be identified:Communication Issues: A significant number of reviews express frustration over the lack of communication from Sentry. Customers report difficulty in reaching the company, with many calls and emails going unanswered. This has led to feelings of being neglected and disregarded, which exacerbates their dissatisfaction.Reliability and Attendance: Multiple customers noted that Sentry often fails to show up for scheduled appointments, sometimes without any notification. This unreliability has caused considerable frustration, especially for those in urgent situations, such as plumbing issues in high-demand environments.Workmanship Quality: There are serious concerns regarding the quality of work performed by Sentry. Complaints include improper installations, repeated mistakes requiring additional repairs, and generally unprofessional job execution. Customers have reported having to deal with the aftermath of subpar work, including unnecessary costs and additional work to correct mistakes.Customer Service: The negative sentiment extends to the overall customer service experience, with many reviewers describing it as poor or non-existent. Many comments reflect a feeling that once Sentry received payment, they showed little interest in customer satisfaction or warranty obligations.Mixed Positive Experiences: Despite the predominance of negative reviews, there are a few positive mentions of the service provided by certain staff members, suggesting that some customers have had positive interactions. Still, these instances are overshadowed by the negative experiences expressed by a larger portion of the customer base.Reputation and Legacy Concerns: Some reviews reference a historical reputation for poor service, which may affect current perceptions and customer psychology, irrespective of any recent improvements in different branches or locations of the company. In summary, while there are instances of good service, the prevailing sentiment among recent reviewers of Sentry Plumbing & Fire Protection highlights systemic issues with reliability, communication, and quality of work that could significantly impact its reputation and customer retention. Read less