Rooter Scooter Sewer & Drain Service

The majority of reviews reflect a strong sense of customer satisfaction, emphasizing key aspects such as:Promptness and Responsiveness: Many customers lauded the company for their fast response time, often arriving within an hour of the initial call. This timeliness is a significant factor in the positive sentiment, especially during emergency service situations.Professional and Friendly Service: ... Read more

The majority of reviews reflect a strong sense of customer satisfaction, emphasizing key aspects such as:Promptness and Responsiveness: Many customers lauded the company for their fast response time, often arriving within an hour of the initial call. This timeliness is a significant factor in the positive sentiment, especially during emergency service situations.Professional and Friendly Service: Reviewers consistently mention the professional and friendly nature of the technicians. Jeremiah is frequently noted for his personable approach, efficiency, and ability to educate customers about their plumbing issues. This personal touch appears to foster customer loyalty.Affordability and Transparency in Pricing: Customers appreciate the fair and competitive pricing of Rooter Scooter, often noting their satisfaction with the value received compared to competitors. The company also offers discounts, which enhances their appeal to a broader customer base.Quality of Work: Numerous reviews express happiness with the effectiveness of the services, highlighting thoroughness and the ability to resolve complex plumbing issues. Customers feel assured that the work is completed correctly on the first visit.Communication: Reviewers appreciate the clear and upfront communication regarding job details and pricing, contributing to a building sense of trust in the company. Despite these overwhelmingly positive sentiments, the concerning review regarding septic tank service indicates a potential gap in communication or service offerings. The customer felt misled about the services provided, suggesting that Rooter Scooter may need to clarify their capabilities concerning septic tank work. This negative feedback underscores the importance of setting clear expectations and ensuring that all customer interactions are transparent, especially in more specialized service areas. In conclusion, Rooter Scooter Sewer & Drain Service generally enjoys a solid reputation among its customers, marked by excellent service, transparency, and a positive, personable approach. However, addressing the concerns raised in isolated negative feedback could further enhance their business reputation and customer satisfaction. Read less