Keller drilling and pump

The reviews regarding Keller Drilling and Pump reveal both positive and negative experiences, illustrating a divided perspective among customers.Positive Feedback: The customer who praised Adam's performance indicated high satisfaction with the well drilling process, particularly noting his competence and willingness to tackle a challenging task. This suggests that when the company is engaged in p... Read more

The reviews regarding Keller Drilling and Pump reveal both positive and negative experiences, illustrating a divided perspective among customers.Positive Feedback: The customer who praised Adam's performance indicated high satisfaction with the well drilling process, particularly noting his competence and willingness to tackle a challenging task. This suggests that when the company is engaged in projects, they can deliver quality service and results, leading to strong recommendations.Negative Feedback: Conversely, another customer has expressed significant frustration due to a lack of communication from the company after initial contact. Despite multiple attempts to reach out for a quote, including calls, texts, and emails, they received no response for an extended period. This lack of follow-through raises concerns about the company's reliability and customer service commitment.Common Findings: The primary theme emerging from these reviews is the contrast between the quality of service when engaged in a project and the responsiveness of the company during the initial stages of customer interaction. While the hands-on work appears to meet expectations when executed, the operational side, particularly regarding communication and follow-up, seems to lag, which could lead to potential clients feeling uncertain about proceeding with Keller Drilling and Pump. Overall, the reviews paint a picture of a company that may excel in its fieldwork but struggles with aspects of customer engagement and support, resulting in cautious sentiment from potential customers regarding their responsiveness. Read less