Top Notch Plumbing - Covina

The reviews for Top Notch Plumbing indicate a strong customer satisfaction level, primarily revolving around several common themes.Professionalism and Expertise: A significant number of customers mention the professionalism of the technicians. Many reviews describe technicians as knowledgeable, courteous, and respectful. For instance, technicians like Jeff and Fabian consistently receive praise fo... Read more

The reviews for Top Notch Plumbing indicate a strong customer satisfaction level, primarily revolving around several common themes.Professionalism and Expertise: A significant number of customers mention the professionalism of the technicians. Many reviews describe technicians as knowledgeable, courteous, and respectful. For instance, technicians like Jeff and Fabian consistently receive praise for their work ethic and expertise in diagnosing and resolving plumbing issues effectively.Quality of Service: Customers are pleased with the quality of work performed, often noting that repairs and installations were completed efficiently and thoroughly. Reviewers commend the attention to detail and clean work areas left post-service.Communication and Responsiveness: Timely communication is a recurring highlight in the reviews. Customers appreciate receiving text notifications about appointments and updates on the status of work being done. The swift response times, especially for emergencies, have also garnered positive remarks.Transparency in Pricing: While most reviews share a positive sentiment regarding transparency, there is a notable instance where a customer felt the service was overpriced compared to their expectations. However, several reviews counter this by stating that quoted prices were fair without hidden fees, suggesting a mixed perception of value.Customer Loyalty and Repeat Business: Many reviewers express their intent to call Top Notch Plumbing for future needs, indicating a strong likelihood of customer loyalty. Positive experiences have led to word-of-mouth referrals and recommendations to friends and family.Outstanding Customer Service: Several reviews commend the customer service provided by office staff, particularly mentioning the professionalism and helpfulness of representatives like Sarah. Efficient scheduling and empathetic communication during stressful situations, such as plumbing emergencies, further enhance the company Read less