Raptor Plumbing and Drain

The primary issues identified in the review indicate a significant disconnect between customer expectations and the service provided by Raptor Plumbing and Drain. The customer expected a straightforward plumbing service that included snaking the septic line but was instead advised against it without any clear rationale when the technician arrived. This created confusion and led to dissatisfaction ... Read more

The primary issues identified in the review indicate a significant disconnect between customer expectations and the service provided by Raptor Plumbing and Drain. The customer expected a straightforward plumbing service that included snaking the septic line but was instead advised against it without any clear rationale when the technician arrived. This created confusion and led to dissatisfaction as the customer felt they were charged $189 for a service that was not executed. Moreover, the technician's recommendation to dig up the access tube for an additional fee instead of performing the snaking added to the frustration. The customer ultimately had to hire another company that performed the necessary work, which included snaking the line that Raptor Plumbing's technician declined to do. Another critical element observed was that the initial recommendation from Raptor Plumbing led to a cascading series of costs and stress, including hotel expenses for renters and extensive cleaning time on the customer's part. This has fostered a strong sense of grievance as the customer detailed a loss of both time and money because of what they perceived as a mishandling of a relatively straightforward plumbing issue. Finally, while Raptor Plumbing initially agreed to reverse the charge following the complaint, the failure to execute this promptly added to the sentiment of distrust and frustration, leaving the customer feeling as though their concerns were not sufficiently addressed. The cumulative effect of these experiences suggests that potential customers may want to approach Raptor Plumbing and Drain with caution, particularly regarding the clarity of services rendered and pricing practices. Read less