Pro Appliance Installers

The reviews for Pro Appliance Installers showcase a predominantly favorable public sentiment. Many users express satisfaction with their communication, often praising Jesse's quick responses and ability to schedule service on short notice. The reviews highlight that customers appreciated the installers' professionalism, noting their capability in handling intricate installations, such as modifying... Read more

The reviews for Pro Appliance Installers showcase a predominantly favorable public sentiment. Many users express satisfaction with their communication, often praising Jesse's quick responses and ability to schedule service on short notice. The reviews highlight that customers appreciated the installers' professionalism, noting their capability in handling intricate installations, such as modifying existing structures and ensuring that appliances operated correctly after installation. Common praises in the reviews include: - Quick Response Time: Multiple reviewers commend the fast scheduling of appointments and the ability to secure last-minute services, with many receiving installation the same or next day. - Professionalism and Skill of Technicians: Installers are frequently described as courteous, knowledgeable, and meticulous, with several reviews noting their clean work and attention to detail during installations. - Reasonable Pricing: Many customers find the pricing fair and appreciate the transparent communication regarding costs. Some even mention that Pro Appliance Installers offered better pricing compared to competitors. However, alongside these positive sentiments, several critical themes emerged: - Inconsistent Quality: A few customers reported dissatisfaction with their installations, indicating that the completed work did not meet expectations, sometimes leading to damage or improper fittings that required further assistance. - Communication Issues: While many reviews praise communication, others highlight instances of poor communication or lack of responsiveness during scheduling mishaps or follow-up concerns. Some felt the explanations about costs were not adequately thorough, leading to misunderstandings. - Customer Service Deficiencies: There were reports of rude or dismissive interactions with management, particularly when customers addressed complaints or issues, suggesting a need for improved customer service practices. Overall, while Pro Appliance Installers has built a reputation for quality work and reliable service, addressing the highlighted areas of concern could enhance their customer satisfaction further and mitigate negative experiences. Read less