Excel Plumbing & Rooter

The reviews for Excel Plumbing & Rooter present a divided sentiment, showcasing a blend of positive and negative experiences. Many customers praised the promptness, professionalism, and quality of service provided by the company, especially highlighting the staff like Mike and Wade. Common praises included fair pricing, thorough explanations of plumbing issues, and the company's ability to resolve... Read more

The reviews for Excel Plumbing & Rooter present a divided sentiment, showcasing a blend of positive and negative experiences. Many customers praised the promptness, professionalism, and quality of service provided by the company, especially highlighting the staff like Mike and Wade. Common praises included fair pricing, thorough explanations of plumbing issues, and the company's ability to resolve problems quickly. However, negative reviews were significant, particularly focusing on a few interactions where technicians were perceived as unprofessional or careless, leading to additional damage and frustrating customer service experiences. Despite some positive experiences, the pattern of dissatisfaction among certain customers indicates a need for improvement in service delivery and customer relations. Read less