Rapid First Plumbing

Rapid First Plumbing (formerly Rapid Rooter) has a strong and consistent track record of professionalism, with the vast majority of reviewers praising technician friendliness, punctuality, communication, and courteous behavior across many years of reviews. Project completion scores well overall, as most jobs are described as resolved same-day or within a very short timeframe, though a handful of n... Read more

Rapid First Plumbing (formerly Rapid Rooter) has a strong and consistent track record of professionalism, with the vast majority of reviewers praising technician friendliness, punctuality, communication, and courteous behavior across many years of reviews. Project completion scores well overall, as most jobs are described as resolved same-day or within a very short timeframe, though a handful of notable negative reviews cite abandoned callbacks, bait-and-switch scoping, and a recurring drain problem that required multiple visits without permanent resolution. Experience and technical skill are broadly praised, with many reviewers specifically naming individual technicians for their knowledge and problem-solving ability, though a few reviews describe technicians who failed to diagnose correctly or refused to complete work due to unclear company policies. Pricing is the weakest dimension: while many customers describe costs as reasonable or fair, a meaningful cluster of reviews explicitly call the company expensive, flag undisclosed parts markups, and describe hourly billing structures that felt deceptive or excessive. The score reflects genuine strengths tempered by recurring and credible complaints across pricing transparency and occasional service failures. Read less