CVB Plumbing

Analyzing the recent reviews of CVB Plumbing reveals a dichotomy in customer satisfaction that centers around specific employees and the nature of the service provided.Positive Experiences: Several customers praised the responsiveness and efficiency of their service, especially highlighting technicians like Jay and Vic. Customers reported timely arrival, thorough assessments, and effective repairs... Read more

Analyzing the recent reviews of CVB Plumbing reveals a dichotomy in customer satisfaction that centers around specific employees and the nature of the service provided.Positive Experiences: Several customers praised the responsiveness and efficiency of their service, especially highlighting technicians like Jay and Vic. Customers reported timely arrival, thorough assessments, and effective repairs. There were also commendations for the honest advice given, such as Jay's recommendation for a customer to consult their home warranty rather than proceeding with a potentially costly service. Many reviews explicitly state that customers felt they could trust CVB Plumbing, appreciating the affordability and high quality of service they received.Negative Experiences: Conversely, a significant number of reviews criticized John Barger specifically for his demeanor, stating he was rude, arrogant, and dismissive. Complaints regarding his service included a lack of thorough diagnosis for plumbing issues, leading to unnecessary costs for customers who later had to seek second opinions and found more effective solutions elsewhere. Customers expressed frustration over being disregarded, with many feeling their feedback was ignored and that they were taken advantage of financially.Inconsistencies in Service and Communication: Some reviewers noted issues with communication and follow-up, especially in emergencies, where they struggled to reach someone for immediate assistance and were met with inconsistencies in work quality. For example, a few comments referenced dissatisfaction not only with the actual work done but also with how the technicians handled the job Read less