911 Plumbing and Drain Rescue

Positive Experiences: A substantial number of reviews highlight the efficiency and professionalism of the technicians, specifically listing Javier as a standout employee noted for his punctuality, thoroughness, and capability to handle complex plumbing issues. Customers appreciate the clear communication regarding plumbing diagnostics and necessary repairs, which fosters trust and comfort, especia... Read more

Positive Experiences: A substantial number of reviews highlight the efficiency and professionalism of the technicians, specifically listing Javier as a standout employee noted for his punctuality, thoroughness, and capability to handle complex plumbing issues. Customers appreciate the clear communication regarding plumbing diagnostics and necessary repairs, which fosters trust and comfort, especially among female homeowners who often express concerns about being taken advantage of in home repair situations. Many reviewers describe their interactions as friendly, personable, and considerate, underlining the essential role of service demeanor in shaping customer loyalty.Negative Experiences: The company faces significant criticism concerning appointment management and communication. Multiple reviewers recount instances of no-shows and unclear scheduling, notably one reviewer who experienced an appointment misunderstanding that led to frustration. This inconsistency suggests potential gaps in organizational efficiency or a need for improvement in customer service protocols, which detracts from an otherwise positive service reputation.Emergency Services: Several reviews point out the effectiveness of the team in emergency situations. Customers recount swift responses, particularly during times of urgent plumbing failures, reinforcing the company Read less