United Plumbing & Rooter

The reviews depict a distressing experience with United Plumbing & Rooter, focusing primarily on contractor Gerardo, whose handling of a plumbing job has raised significant issues. Customers vividly describe the aftermath of hiring him to fix a shower, where the problem persisted rather than being resolved. Specifically, the fact that only hot water was coming out renders the shower unusable, crea... Read more

The reviews depict a distressing experience with United Plumbing & Rooter, focusing primarily on contractor Gerardo, whose handling of a plumbing job has raised significant issues. Customers vividly describe the aftermath of hiring him to fix a shower, where the problem persisted rather than being resolved. Specifically, the fact that only hot water was coming out renders the shower unusable, creating not just an inconvenience but a potential safety hazard. The sentiment in the review is overwhelmingly negative, marked by feelings of betrayal and frustration due to Gerardo's unprofessional conduct. The reviewer highlights the difficulty of communication, noting that attempts to rectify the situation were met with further obfuscation, as Gerardo blocked their number and deleted his profile. This behavior signals a lack of accountability and professionalism that is crucial in service-based industries, particularly in plumbing where safety is paramount. Moreover, the reviewer expresses a sense of urgency and responsibility, advocating for others to avoid hiring Gerardo or individuals who operate in a similar manner, emphasizing the potential risks associated with engaging untrustworthy contractors. This reinforces a collective sentiment in reviews, where customers are not only disillusioned with the service provided but also feel a moral obligation to warn others. Overall, the analysis points to critical areas for improvement in customer service, reliability, and professionalism within United Plumbing & Rooter, advocating for the importance of reputability in the trades. Read less