Royal Plumbing and Rooter

Customer reviews for Royal Plumbing and Rooter reveal a polarized sentiment. On one hand, numerous reviews commend the plumbing crew, particularly citing Pete and Joey for their professionalism, reliability, and expertise. Customers have expressed gratitude for prompt service, acknowledging their ability to resolve plumbing issues efficiently, including urgent and complex situations, often on shor... Read more

Customer reviews for Royal Plumbing and Rooter reveal a polarized sentiment. On one hand, numerous reviews commend the plumbing crew, particularly citing Pete and Joey for their professionalism, reliability, and expertise. Customers have expressed gratitude for prompt service, acknowledging their ability to resolve plumbing issues efficiently, including urgent and complex situations, often on short notice or during off-hours. Many reviewers noted instances of excellent repair work, fairly priced services, and a commitment to leaving the work area cleaner than before. Conversely, a significant portion of the reviews are critical of the customer service, especially the phone interactions. A recurring theme is the perceived rudeness and unprofessionalism of a woman answering the phone, described as dismissive and argumentative. Several customers shared experiences that involved scheduling conflicts, lack of communication regarding appointment times, and surprises with unannounced visits, leading to feelings of frustration and disappointment. These conflicting experiences suggest that while the technical side of the business is strong and well-regarded by many, there is a critical need for improvement in the organization's communication and customer service practices. The negativity associated with initial inquiries detracts significantly from the overall customer satisfaction and could potentially damage the company's reputation if not addressed. Read less