Rene’s Plumbing Repair

Rene's Plumbing has a large and long-standing customer base with many loyal repeat customers spanning 20+ years, and field technicians — particularly Art, Erick, and Rick — consistently receive praise for punctuality, courtesy, knowledge, and quality of work. However, the business is significantly dragged down by a persistent and recurring pattern of extremely poor office/phone customer servic... Read more

Rene's Plumbing has a large and long-standing customer base with many loyal repeat customers spanning 20+ years, and field technicians — particularly Art, Erick, and Rick — consistently receive praise for punctuality, courtesy, knowledge, and quality of work. However, the business is significantly dragged down by a persistent and recurring pattern of extremely poor office/phone customer service, with multiple independent reviewers across many years describing the receptionist (variously named Cathy, Kathy, or Jeanie depending on the era) as rude, dismissive, and even threatening or profane. Rene himself has also been cited in several reviews for personal rudeness, a dismissive attitude, and in one case making a sexist comment to a female customer. Project completion is generally strong when work is actually performed, but there are notable failures including one instance of a flooded kitchen, one case of incorrectly installed parts that were never fixed and calls not returned, and one case of cracked tiles and reversed plumbing left unaddressed. Pricing is generally viewed as fair to excellent by most reviewers, though a minority report feeling overcharged or misled on scope mid-project. The overall score reflects a business with genuinely skilled field technicians but serious and repeated professionalism failures at the ownership and office level. Read less