Muzila Plumbing & Rooter

Muzila Plumbing has an extensive and largely positive review history spanning from 2012 to 2023, with Steve consistently praised for honesty, technical knowledge, fair pricing, and quality workmanship across a wide variety of jobs including repiping, water softener installation, tankless water heaters, slab leaks, and gas line work. Professionalism scores are strong but tempered by a recurring and... Read more

Muzila Plumbing has an extensive and largely positive review history spanning from 2012 to 2023, with Steve consistently praised for honesty, technical knowledge, fair pricing, and quality workmanship across a wide variety of jobs including repiping, water softener installation, tankless water heaters, slab leaks, and gas line work. Professionalism scores are strong but tempered by a recurring and notable pattern of communication failures — multiple reviewers (1-star reviews in 2014, 2015, 2020, and 2023) explicitly report unanswered calls, unreturned voicemails, and a complete inability to reach the business, which is a significant and consistent negative signal. Project completion scores are high when work is actually performed, with many reviewers noting jobs finished on time, callbacks honored, and follow-up visits made; however, the 2020 review describing ongoing gas and water leaks from a prior install with no resolution, combined with the 2023 review suggesting the business may no longer be operating, introduces meaningful concern about current reliability. Pricing is one of the strongest dimensions, with dozens of reviewers explicitly noting Steve beat competitor quotes, charged less than expected, and never upsold unnecessary work. Experience and workmanship are consistently praised across complex jobs, but the score is modestly capped due to the 2020 callback issue involving a faulty prior installation. Read less