Mr. Rooter Plumbing of Pomona Valley

Mr. Rooter of Pomona performs strongly on professionalism, with numerous reviewers explicitly praising individual technicians as friendly, courteous, respectful, and communicative. Project completion scores well overall, with most reviewers confirming their issues were resolved, same-day or next-day service was honored, and crews followed through on commitments — however, two serious negative re... Read more

Mr. Rooter of Pomona performs strongly on professionalism, with numerous reviewers explicitly praising individual technicians as friendly, courteous, respectful, and communicative. Project completion scores well overall, with most reviewers confirming their issues were resolved, same-day or next-day service was honored, and crews followed through on commitments — however, two serious negative reviews describe abandoned or mishandled work, including a situation where the main water line was allegedly left non-functional and a job described as incompetent, which meaningfully pulls the completion score down. Pricing is the weakest dimension: multiple reviewers independently flagged costs as high or pricey, and one reviewer explicitly described a bait-and-switch tactic involving an advertised $89 price that became $300 on arrival, which is a significant red flag. Experience scores moderately well, with several reviewers noting knowledgeable, skilled technicians who diagnosed and solved complex problems, though the negative reviews introduce doubt about consistency. Read less