Mr. Rooter Plumbing of Pomona Valley

Positive Feedback: Reviews praising specific technicians like Armando, JT, and the crew members highlight a consistent theme of professionalism and customer service. Customers appreciated the technicians' ability to communicate clearly about the work needed and their friendly demeanor. Many noted that the staff left a positive impression, with some stating they would recommend the service based on... Read more

Positive Feedback: Reviews praising specific technicians like Armando, JT, and the crew members highlight a consistent theme of professionalism and customer service. Customers appreciated the technicians' ability to communicate clearly about the work needed and their friendly demeanor. Many noted that the staff left a positive impression, with some stating they would recommend the service based on their interactions.Timeliness and Efficiency: Several reviews mentioned the prompt response times, with technicians often arriving as promised. The swift resolution of plumbing issues, such as finding leaks and completing repairs, was frequently commended. One review even pointed out that the team checked an entire community issue rather than just focusing on individual work, which was highly appreciated.Price Concerns: A significant element of dissatisfaction arose from price-related issues. The discrepancy between the advertised $89 service and the eventual charge of $300 led to accusations of "bait and switch" tactics. Customers expressed frustration over not receiving proper estimates and felt misled, prompting them to label the company as dishonest.Communication Issues: Multiple reviews reflected a lack of adequate communication during the service process, particularly around pricing and job scope. Some customers felt that they were not given a clear and honest assessment of the work that would be performed or the associated costs, which contributed to negative experiences.Mixed Overall Experience: While many customers had positive service experiences, the negative reviews significantly impacted overall sentiment. The glaring contrast between good service encounters and complaints about pricing practices indicates a need for Mr. Rooter to improve its transparency and communication regarding pricing to enhance customer trust and satisfaction. In summary, Mr. Rooter Plumbing of Pomona Valley exhibits a dichotomy in customer sentiment, suggesting that while there are dedicated and skilled employees providing great service, concerns around transparency in pricing and communication overshadow the positive experiences for a portion of the clientele. Read less