Overview of Company Customer Sentiment Analysis in May
The reviews for Cesar paint a deeply mixed and largely negative picture, particularly when weighted toward recency. The three most recent reviews (2020–2023) are all 1–2 star ratings describing serious failures: no-shows, canceled appointments without follow-up, leaking plumbing installations, and poor-quality work across multiple projects. Professionalism scores are dragged down significantly... Read more
The reviews for Cesar paint a deeply mixed and largely negative picture, particularly when weighted toward recency. The three most recent reviews (2020–2023) are all 1–2 star ratings describing serious failures: no-shows, canceled appointments without follow-up, leaking plumbing installations, and poor-quality work across multiple projects. Professionalism scores are dragged down significantly by a documented no-show with no communication and repeated deadline failures. Project completion is severely impacted by multiple accounts of defective plumbing work that required correction by others, including a pipe that leaked underground for a year undetected. The positive reviews — which do mention fair pricing, reliability, and good workmanship — are all from 2008 to 2011, making them over a decade old and of very limited relevance to current performance. Read less