Drain King Plumbing & Rooter

The reviews reveal contrasting experiences among customers of Drain King Plumbing & Rooter. On one hand, several clients praised the technicians for their professionalism, timely arrivals, and quality of work, often describing specific projects such as water heater replacements and repairs. These positive accounts frequently mentioned cleanliness and clear communication from the service profession... Read more

The reviews reveal contrasting experiences among customers of Drain King Plumbing & Rooter. On one hand, several clients praised the technicians for their professionalism, timely arrivals, and quality of work, often describing specific projects such as water heater replacements and repairs. These positive accounts frequently mentioned cleanliness and clear communication from the service professionals, particularly highlighting an employee named Josh as a reliable technician. On the other hand, a concerning number of reviews indicated a serious lack of communication and reliability, with customers reporting no-shows for scheduled appointments and unreturned calls. Instances of customers being left without follow-ups on urgent issues, such as bathroom leaks or faucet repairs, underscore a troubling inconsistency in service delivery. Clients expressed frustration with the company's inability to address issues promptly, especially after being referred through home warranty services. Overall, while the company does have a segment of satisfied customers who commend the quality of their work, the frequent complaints about customer service and follow-through paint a picture of a business that needs to improve its responsiveness and operational reliability to meet client expectations adequately. Read less