True Blue Plumbing

The reviews indicate a considerable level of discontent among customers regarding True Blue Plumbing's services. A significant theme across multiple reviews is the company's poor communication. Customers reported being left in the dark about project timelines, status updates, and issue resolutions. This lack of communication led to heightened frustration, especially in urgent situations where cust... Read more

The reviews indicate a considerable level of discontent among customers regarding True Blue Plumbing's services. A significant theme across multiple reviews is the company's poor communication. Customers reported being left in the dark about project timelines, status updates, and issue resolutions. This lack of communication led to heightened frustration, especially in urgent situations where customers felt unnecessarily inconvenienced. Another recurring issue is the quality of the installations performed by True Blue Plumbing. Several reviews cited problems with recent plumbing work, with specific complaints about improper installations that led to leaks and malfunctions. In particular, customers complained about ineffective solutions to plumbing issues and unnecessary costs incurred due to the original botched installations. The perceived incompetence of some technicians has raised serious doubts regarding the company's trustworthiness and reliability. Additionally, issues with customer service and support post-installation were prevalent, as evidenced by reports of failed follow-ups on repair requests and refunds. Customers expressed their dissatisfaction with the responses received when they sought further assistance, which often included dismissive or unhelpful communications. On the flip side, some reviews noted instances of commendable service where individual plumbers were praised for their professionalism, efficiency, and communication during difficult projects. A few customers appreciated their problem-solving abilities when faced with unconventional plumbing challenges, citing specific examples of successful interventions. The overall sentiment is notably negative, compounded by the struggles associated with warranty claims and the perceived unprofessionalism in client interactions. Prospective clients are advised to proceed with caution, as the risk of encountering similar challenges is an emerging theme in the feedback shared. Read less