S Waters Plumbing

The majority of the reviews for S Waters Plumbing are positive, showcasing strong approval for both the quick response times and professionalism of the service staff. Many satisfied customers praise specific plumbers, especially Kevin and Brandon, for their courteous demeanor and problem-solving abilities. Positive remarks frequently emphasize: - Timeliness and Responsiveness: Numerous reviews hi... Read more

The majority of the reviews for S Waters Plumbing are positive, showcasing strong approval for both the quick response times and professionalism of the service staff. Many satisfied customers praise specific plumbers, especially Kevin and Brandon, for their courteous demeanor and problem-solving abilities. Positive remarks frequently emphasize: - Timeliness and Responsiveness: Numerous reviews highlight that S Waters Plumbing often arrives quickly after a service call, even in emergency situations. For instance, one customer recounted that they had a plumber dispatched within an hour of their call, which greatly relieved their urgent plumbing issue. - Professionalism and Expertise: Plumbers are often described as knowledgeable and capable of addressing a variety of plumbing issues effectively. Customers appreciate the technicians' ability to explain problems and potential solutions clearly, which instills confidence in the service provided. - Quality of Work: Many customers have reported satisfaction with the quality of services rendered, noting that the work is thorough and often completed in a timely manner, leaving the area clean and tidy afterward. In stark contrast, the negative reviews point out issues with customer service and accountability: - Lack of Follow-Up and Communication: Some customers expressed frustration at not receiving timely responses to their inquiries or follow-ups. Instances where toilets and other fixtures malfunctioned shortly after service led to claims that needed correction without adequate customer support. - Issues with Accountability: A significant complaint involved the company's reluctance to take responsibility for damages incurred during service. Several reviews characterized poor management practices, such as unprofessional interactions with the owner and a perceived dismissiveness towards resolving customer issues. - Perceived Overcharging or Unnecessary Recommendations: There are mentions of customers feeling that they were charged excessively for relatively simple jobs and some suggested repairs that seemed unnecessary. Overall, while S Waters Plumbing enjoys a loyal customer base buoyed by positive testimonials, there are evident areas of concern that need addressing, particularly in the realm of customer service and accountability. Improving these aspects could enhance their reputation further and mitigate instances where customers feel dissatisfied. Read less